Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Deborah Darnel

Edmonton,AB

Overview

17
17
years of professional experience
1
1
Certification

Work History

Owner Operator

Liquid Rock Contracting
Edmonton, Alberta
09.2017 - Current
  • Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
  • Oversaw hiring process for new employees, from recruiting to onboarding training.
  • Managed daily operations of the business, including staff, sales, inventory, and accounting.
  • Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.

Supervisor of Operations

Paska Contracting
Vancouver, British Columbia
06.2015 - 12.2016
  • Reviewed invoices from suppliers in order to confirm accuracy before authorizing payment.
  • Oversaw supply and tool inventory and replenished supplies, liaising with vendors to obtain cost-effective pricing.
  • Sourced landscape and plant materials from local vendors to minimize delays or downtime.
  • Utilized computer software programs for creating drawings related to landscape designs prior to implementation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coordinated with outside contractors when additional services were required.
  • Reviewed completed work to monitor and enforce quality standards and requirements.
  • Kept detailed progress records to hit strict deadlines and adjust plans.

Customer Service Representative

LATAM Airlines
Santiago, Chile
06.2013 - 05.2015
  • Prepared daily activity reports detailing customer service issues encountered during shift.
  • Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
  • Resolved customer complaints in a timely manner.
  • Provided clients with assistance in preparing required travel documents and forms.
  • Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
  • Printed itineraries and tickets for passengers each day.

Tour Guide

Museo De Bellas Artes Santiago de Chile
Santiago , Chile
06.2010 - 05.2013
  • Monitored visitors' activities to confirm compliance with establishment or tour regulations and safety practices.
  • Reviewed feedback from surveys distributed after each tour to evaluate customer satisfaction levels.
  • Provided information on upcoming events and special activities at the museum.

Team Leader

Aramark
Vancouver, British Columbia
06.2008 - 04.2010
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Ensured that all food safety regulations were followed at all times.
  • Trained new employees on proper sanitation practices, product knowledge, customer service techniques.
  • Managed finances by maintaining concessions records for sales, expenses and labor hours.

Education

High School Diploma -

Burnaby South High Schol
Burnaby, BC
06-2010

Bachelor of Science - Civil Engineering

Universidad De Chile
Santiago, Chile

Skills

  • Bilingual in Spanish
  • Exceptional Microsoft Excel skills
  • CPR/First aid certified
  • Excellent customer service skills
  • Task delegation
  • Problem-Solving skills
  • Excellent verbal and written communication skills
  • Cultural adaptability
  • Cultural sensitivity training
  • Creative problem-solving

Certification

  • CSTS Certficate.
  • WHMIS 2015.
  • Standard First Aid and CPR Certificate.
  • Valid Alberta Driver's License.

Languages

Spanish
Native/ Bilingual
French
Limited

References

References available upon request.

Timeline

Owner Operator

Liquid Rock Contracting
09.2017 - Current

Supervisor of Operations

Paska Contracting
06.2015 - 12.2016

Customer Service Representative

LATAM Airlines
06.2013 - 05.2015

Tour Guide

Museo De Bellas Artes Santiago de Chile
06.2010 - 05.2013

Team Leader

Aramark
06.2008 - 04.2010

High School Diploma -

Burnaby South High Schol

Bachelor of Science - Civil Engineering

Universidad De Chile

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Deborah Darnel