Summary
Overview
Work History
Education
Skills
Custom
Custom
Personal Information
Custom
Custom
Custom
Timeline
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Rishi Madan

Dieppe,NB

Summary

Multi-faceted Retail Customer Service Manager with a flair for the fashionable, with 14 years of experience in Luxury apparel & Jewelry retail industry with knowledge of merchandising, staff supervision and scheduling, sales strategy, customer service, hiring and inventory control. Particularly skilled at motivating employees to meet sales goals.

Overview

4
4
years of professional experience

Work History

Owner Operator

Air Cab
Moncton
03.2023 - Current
  • Maintained contact with the dispatch office to receive instructions and updates on routes, traffic conditions, and special requests.
  • Provided door-to-door service for passengers safely and courteously.
  • Collected fares according to established rates and ensured fare accuracy through the use of meters and GPS systems.

Customer Care Supervisor

Accor Global Reservation
Moncton
04.2022 - 05.2023
  • Oversaw daily customer care operations and ensured all customer service representatives met quality standards.
  • Developed and implemented processes for handling customer inquiries, complaints, and escalations promptly.
  • Responded to customer inquiries via phone or email within established guidelines.

Operations Manager

VANCOUVER HEAVY TRANSPORT L.L.C
Dubai
07.2020 - 01.2021
  • I used to strategically plan and manage logistics, warehouse, transportation and customer services
  • Always used to direct, optimize and coordinate full order cycle
  • Resolve any arising problems or complaints
  • Supervise, coach and train warehouse workforce.

Assistant Operations Manager

  • I have mentored junior team members and managed employee relationships
  • I Created and implemented process improvements to reduce workloads and bolster callback efficiency
  • I used to evaluated customer account information to assess current issues and determine potential solutions
  • Delivered service and support to each customer, paving way for future business opportunities
  • Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports
  • Provided top quality control and eliminated downtime to maximize revenue.

Area Sales Manager

  • Used to optimize store displays and appearance via strategic merchandising
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Trained team members in successful strategies to meet operational and sales targets
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives
  • Submitted orders for new inventory
  • Coordinated weekly conferences with store associates to communicate sales and customer service goals.

Store Manager

  • I used to drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections
  • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.

Store Manager/ Cluster Manager

  • Conducted evaluations of training courses to uncover areas in need of improvement
  • Created effective training course objectives, course content and all materials related to excellent customer service for North India team
  • Presented training information via role playing, simulations and team exercises
  • Identified key skill gaps in Retail Sales department employees and created training classes to effectively educate target individuals
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.

Store Supervisor

  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Asked probing questions to determine service needs and accurately input information into electronic systems
  • Documented conversations with customers to track requests, problems and solutions
  • Evaluated customer account information to assess current issues and determine potential solutions.

Education

M.B.A Retail Design Management -

International Institute of Fashion Designing (Annamalai University)
05.2011

B.SC. Fashion Designing -

International Institute of Fashion Designing (Annamalai University)
05.2009

Skills

  • Excellent Customer Service
  • Purchasing and planning
  • Team Building
  • Training and mentoring
  • Business Development
  • Relationship building
  • Recruitment
  • Effective leader
  • Staff training/development

Custom

  • E-Commerce
  • Spreadsheet
  • Inventory control software
  • Point of sale system
  • Computerized bookkeeping system

Custom

https://www.linkedin.com/in/rishee-v-madan-72970777/

Personal Information

  • Visa: Permanent Resident
  • Father's Name: Mr. Vinod Madan
  • Date of Birth: 07/12/88
  • Nationality: Indian
  • Marital Status: Married

Custom

English, Hindi

Custom

Available on request

Custom

References available upon request.

Timeline

Owner Operator

Air Cab
03.2023 - Current

Customer Care Supervisor

Accor Global Reservation
04.2022 - 05.2023

Operations Manager

VANCOUVER HEAVY TRANSPORT L.L.C
07.2020 - 01.2021

Assistant Operations Manager

Area Sales Manager

Store Manager

Store Manager/ Cluster Manager

Store Supervisor

M.B.A Retail Design Management -

International Institute of Fashion Designing (Annamalai University)

B.SC. Fashion Designing -

International Institute of Fashion Designing (Annamalai University)

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Rishi Madan