RINKLE RINKLE

Security Guard

OBN Security & Investigative Consultants

North York , ON

05.2022 - 09.2022

Mall security
Ensure that entrance and exit services are available as needed
Maintain the mall's decorum
Keep a watch on everything that happens in the mall
Keep track of who enters and exits the mall and provide a weekly report to the in charge
Maintain the mall's discipline and seek to resolve any issues
Observe everyone to see whether they are adhering to the Covid-19 guidelines
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Responded to customer questions and requests in prompt and efficient manner
Exceeded regional sales target by 25%
Contacted clients by phone and email in response to enquiries
Built relationship with customers and the community to ensure long-term business growth
Carefully interviewed, selected and trained staff of 9
Purchased adequate quantities of necessary items, including food, beverages, equipment and supplies
Interacted positively with customers while promoting restaurant facilities and services
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Responded quickly to incidents and assessed active situations for security concerns.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
Worked independently and collaboratively to resolve urgent issues to protect lives and property.