Jagdeep Kaur
London
Summary
Dedicated and customer-oriented individual with exceptional communication and problem-solving skills, seeking the position of Contact Centre Representative at TD. Bringing experience in customer service, digital literacy, and a commitment to delivering top-tier service. Eager to contribute to TD’s mission of enriching customer experiences and supporting business success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Support Worker
Age Care
08.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices in personal support work.
Senior Customer Service Representative
Bill Gosling Outsourcing
07.2022 - 08.2025
- Delivered exceptional customer service in a high-volume environment, responding to inquiries via phone, email, and chat.
- Resolved customer issues efficiently by actively listening and providing personalized solutions.
- Exceeded performance goals, including customer satisfaction, sales targets, and quality metrics.
- Managed customer information securely and in compliance with company policies and industry regulations.
- Collaborated with cross-functional teams to enhance customer experience and streamline service processes.
- Assisted customers in choosing products and services best suited to their needs, leading to an increase in customer satisfaction and sales.
- Demonstrated strong digital skills by managing multiple systems, processing orders, and handling customer data.
- Proactively followed up with customers to ensure post-purchase satisfaction and retention.
- Achieved sales and service targets consistently by maintaining product knowledge and staying updated with promotional offers
Food Service Supervisor
Fat Bastard Burrito
03.2019 - 06.2022
- Supervised and coordinated daily operations of the food service team to ensure efficient and high-quality service delivery.
- Trained, mentored, and coached new and existing staff on customer service standards, food safety protocols, and operational procedures.
- Managed staff schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Provided exceptional customer service by addressing concerns, resolving complaints, and ensuring overall customer satisfaction.
- Monitored food preparation and service processes to maintain consistency in quality, portion control, and hygiene standards.
- Conducted inventory checks and managed ordering of food supplies to ensure stock levels were always sufficient and waste was minimized.
- Ensured compliance with all health, safety, and sanitation regulations, performing regular inspections and audits.
- Developed and maintained strong relationships with vendors and suppliers to ensure timely deliveries and cost-effective purchasing.
- Collaborated with management to implement new menu items, promotions, and operational improvements.
- Prepared daily reports on sales, staff performance, and operational issues, providing recommendations for improvements.
- Promoted teamwork and positive morale by leading by example and fostering a collaborative work environment.
Education
No Degree - Personal Support Worker
Medix College
Brampton, ON08-2024
Master of Philosophy - Economics
Central University
Punjab, India05-2016
Skills
- Customer Service Excellence: Proven ability to provide exceptional customer support and resolve issues efficiently
- Leadership & Team Management: Strong experience supervising staff, ensuring efficient operations, and maintaining high customer satisfaction
- Active Listening & Empathy: Skilled in understanding and responding to customer needs with patience and empathy
- Multitasking & System Navigation: Proficient in navigating multiple systems and applications to handle customer requests quickly and accurately
- Problem Solving: Ability to troubleshoot and resolve customer concerns at the first point of contact
- Digital Literacy: Strong working knowledge of various devices (smartphones, tablets, laptops) and digital communication tools
- Compliance & Confidentiality: Experience handling sensitive information in adherence to regulatory and compliance guidelines
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
- First Aid & CPR
- CPI
Timeline
Personal Support Worker
Age Care
08.2024 - Current
Senior Customer Service Representative
Bill Gosling Outsourcing
07.2022 - 08.2025
Food Service Supervisor
Fat Bastard Burrito
03.2019 - 06.2022
No Degree - Personal Support Worker
Medix College
Master of Philosophy - Economics
Central University
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