Lavanya Yonzon
Halifax,Canada
Summary
Dynamic and customer-centric professional with extensive experience at American Express-Credit Card Company and Hotels. Proven ability to enhance team performance and implement process improvements. Skilled in digital literacy and exceptional communication, consistently delivering outstanding guest experiences while maintaining a resilient and adaptable approach in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Guest Experience Associate
Halifax Convention Centre
01.2024 - Current
- Responding to inquiries and request in a timely and professional manner
- Providing way finding information to guests and the public
- Provide tourism highlights for the city and province of Nova Scotia
- Monitor guest activity for safety and security reasons.
Assistant Restaurant Manager
Singalila life style and sports club-Summit Hotels
Siliguri, India
05.2022 - 06.2023
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Facilitated communication between waitstaff and kitchen staff during peak hours.
- Managed cash register operations including deposits and reconciling discrepancies.
- Distributed food to service staff for prompt delivery to customers.
- Analyzed customer feedback to identify trends and areas for improvement.
- Resolved customer complaints in a timely manner.
- Trained and lead staff to develop skills and customer service excellence
- Prepared and maintained personnel records of team member schedules for financial and administrative reports
- Arranged and organized banqueting functions for engagements, weddings, bachelorette parties, and corporate meetings.
Credit Analyst
American Express
Gurugram, India
02.2013 - 06.2017
- Made recommendations for process improvement.
- Responded to customer inquiries through calls and letter channels.
- Analyzed and reviewed accounts in accordance with authorized limits.
- Participated in an account investigation related to credit reporting.
- Quality Tester of New Tool Implementation.
Food and Beverage Server
Strand Palace Hotel
London, UK
09.2010 - 08.2012
- Up-sold guest retention by using successful service methods.
- Ensured that the restaurant equipment is in proper operational condition.
- Assisted in the opening and closing of the restaurant (breakfast, lunch, dinner).
- Participated in monthly staff meetings and training sessions.
Commis Chef / F&B Server
Hilton Hotel
Reading, UK
04.2009 - 02.2010
- Held sole responsibility for the larder kitchen, ensuring the efficient operation and quality of food preparation.
- Strictly adhered to health and safety guidelines to maintain a safe and hygienic kitchen environment.
- Expertly prepared and arranged buffet setups, with a focus on timely replenishment as needed.
- Demonstrated skill in preparing high-quality food for various functions and meetings, meeting the highest culinary standards.
- Played a pivotal role in assisting with the preparation of appetizers, salads, beverages, and desserts.
- Reading
Education
Bachelor’s Degree - Hotel Management
University of West London
England08-2010
Skills
- Digital literacy across a broad range of devices (eg, smartphones, tablets, laptops, headsets, etc)
- Highly adaptable to teamwork challenges situations
- Resilience towards challenging situations
- Independent and flexible
- Exceptional listening skills
- Value Time Management
- Effective communicator
- Customer-Centric
- Empathetic
Certificates And Training
- Introduction to Food and Safety, Hilton, 2009
- World Host Customer Service/Disability, Strand Palace Hotel, 2011
Languages
English
Full Professional
Nepali
Professional
Awards
- Certificate of Recognition for Calling 2013
- On the Job Training Idol for Correspondence 2015
- Special Recognition, Quarter 4. 2015
- Quantum Leap-Quick Hit Certification 2015
- Certificate of Appreciation for September 2015
- Exemplary Performance and Commitment, Quarter 3 2016
- Bringing the Brand to life Champion for January 2017
Timeline
Guest Experience Associate
Halifax Convention Centre
01.2024 - Current
Assistant Restaurant Manager
Singalila life style and sports club-Summit Hotels
05.2022 - 06.2023
Credit Analyst
American Express
02.2013 - 06.2017
Food and Beverage Server
Strand Palace Hotel
09.2010 - 08.2012
Commis Chef / F&B Server
Hilton Hotel
04.2009 - 02.2010
Bachelor’s Degree - Hotel Management
University of West London
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