Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rincy Varghese

Sydney,NS

Summary

Proven team leader and efficient problem-solver, adept at enhancing customer satisfaction and reducing order fulfillment errors at WALMART. Excelled in shipping procedures and returns handling, while mentoring associates to improve productivity. Demonstrates strong communication skills and a commitment to quality, achieving significant improvements in customer service and team efficiency.


Overview

10
10
years of professional experience

Work History

OMNI Customer Fulfillment Associate

WALMART
03.2023 - Current
  • Enhanced team productivity with thorough training and mentoring of new Customer Fulfillment Associates.
  • Improved customer satisfaction by efficiently handling and resolving customer inquiries and issues.
  • Addressed customer questions about products promptly, demonstrating strong product knowledge while assisting them in making well-informed decisions about purchases.
  • Reduced errors in order fulfillment, consistently double-checking orders before shipment preparation.

CASHIER/Server Assistant

Grilled Chicken Center
01.2020 - 09.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Baker

Navya Baker, Thrissur
01.2017 - 12.2019
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.

Cook Supervisor

Grill Hut
05.2015 - 12.2016
  • Ensured consistent food quality with strict adherence to recipes, portion control, and presentation standards.
  • Trained new hires in proper cooking techniques, equipment usage, and safety protocols, increasing overall team proficiency.
  • Improved staff productivity by providing clear instructions, guidance, and constructive feedback on their performance.
  • Reduced food waste by carefully monitoring inventory levels and implementing proper storage practices.

Education

Post-Baccalaureate Diploma - Business Analytics

CBU
CAPE BRETON
12-2024

Skills

  • Shipping procedures
  • Returns handling
  • Loading and unloading
  • Shipping and receiving

Languages

English
Full Professional

Timeline

OMNI Customer Fulfillment Associate

WALMART
03.2023 - Current

CASHIER/Server Assistant

Grilled Chicken Center
01.2020 - 09.2022

Baker

Navya Baker, Thrissur
01.2017 - 12.2019

Cook Supervisor

Grill Hut
05.2015 - 12.2016

Post-Baccalaureate Diploma - Business Analytics

CBU

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Rincy Varghese