Summary
Overview
Work History
Education
Skills
Certification
Timeline
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AJI MATHEW

Mississauga,ON

Summary

Adept at streamlining order fulfillment processes, I significantly enhanced customer satisfaction at Walmart by expertly managing returns, correcting inventory errors, and ensuring precise shipment preparations. My proactive approach in training new hires and my mastery in shipping procedures and effective communication have been pivotal in driving operational excellence.

Overview

3
3
years of professional experience
1
1
Certification

Work History

OMNI Customer Fulfillment Associate

Walmart
Mississauga, Ontario
05.2022 - Current
  • Provided customer service to ensure customers' satisfaction with their orders.
  • Managed returns from customers by inspecting merchandise for damage or discrepancies in quantity or type ordered versus received items.
  • Received, unpacked, checked and stored incoming products in designated locations.
  • Responded quickly and courteously to customer inquiries via phone or email.
  • Assisted with training new employees on proper order fulfillment techniques.
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.

Education

Master of Science - WIRELESS NETWORKING

LAMBTON COLLEGE
Mississauga, ON
12-2023

Skills

  • Shipping procedures
  • Returns handling
  • Inventory error correction
  • Box building and packing
  • Item selection
  • Order ticket reading

Certification

  • Internet Resource Management Courses (APNIC).
  • Introduction to Cybersecurity(Cisco Network Academy).
  • Long Distance Communication Systems.

Timeline

OMNI Customer Fulfillment Associate

Walmart
05.2022 - Current

Master of Science - WIRELESS NETWORKING

LAMBTON COLLEGE

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AJI MATHEW