Riham Saleh
Mississauga,ON
Summary
Experienced in customer-focused marketing and administrative roles with a solid understanding of office dynamics, marketing strategies, customer service, and resettlement counseling. Over 6 years of experience, well-equipped to meet and exceed customer needs and expectations. Expertise in promoting products or services, managing administrative tasks, and providing guidance to individuals seeking resettlement assistance. Committed to delivering exceptional results and ensuring customer satisfaction through strong interpersonal skills and dedication to excellence.
Overview
6
6
years of professional experience
Work History
Resettelment Counsellor
POLYCULTURAL IMMIGRANT AND COMMUNITY SERVICES
05.2023 - 09.2023
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
Refugee Reception Service Assistant
Malton Neighbourhood Services Airport
12.2021 - 07.2022
- Greeted guests in with friendliness and professionalism.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Maximized staff performance by assisting with training, onboarding, and performance evaluations.
Sales Associate
Canna Cabana
03.2021 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Marketing Manager
Zawaya Studios
01.2020 - 10.2020
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
Marketing Assistant
Victoria's Secret
01.2018 - 01.2020
- Created engaging content for Pinterest, Facebook, and Instagram.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Updated spreadsheets with statistical, financial and non-financial information.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Strengthened brand identity with consistent messaging across various platforms including print, digital, and social media channels.
- Supported content creation for corporate social responsibility initiatives to strengthen brand reputation.
Education
Associate of Arts -
Limkokwing University
Kuala Lumpur, Malaysia12.2018
High School Diploma -
Victoria International School
Riyadh, Saudi Arabia05.2016
Skills
- Report Analysis
- Sensitive Material Handling
- Excel Spreadsheets
- Data Entry Documentation
- Administrative and computer skills
- Excellent at communicating with supervisors, staffs, and clients
- Customer relations
- Adobe Photoshop
- Campaign Management
- Internet and E-mail Marketing
- Business development
- Marketing Techniques
- Maintaining security
- Communication
- Team management
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Resettelment Counsellor
POLYCULTURAL IMMIGRANT AND COMMUNITY SERVICES
05.2023 - 09.2023
Refugee Reception Service Assistant
Malton Neighbourhood Services Airport
12.2021 - 07.2022
Sales Associate
Canna Cabana
03.2021 - 11.2021
Marketing Manager
Zawaya Studios
01.2020 - 10.2020
Marketing Assistant
Victoria's Secret
01.2018 - 01.2020
Associate of Arts -
Limkokwing University
High School Diploma -
Victoria International School
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