Summary
Overview
Work History
Education
Skills
Certification
Organization Skills
Languages
Timeline
Generic

Suada Al Busaidi

Toronto,ON

Summary

Providing Exceptional Service ... Building Loyal Relationships ... Solving Problems ... Telecom knowledge allocating and splicing Passionate Counselor committed to helping clients work toward healing and self-sufficiency while emphasizing personal strengths. Honest and disciplined professional with 5 years of comprehensive experience in residential and outpatient care. Impeccable communicator possessing ethical decision-making abilities.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Settlement Counselor

SWIS (MSEP) Polycultural Immigrant and Community Services
Mississauga southwest
10.2023 - Current
  • Assesses client needs (including strengths and barriers), in first language where possible, to develop an individualized settlement plan which outlines a strategy to achieve settlement success based on identified needs, available services and community supports. Monitor’s settlement plan to ensure clients are on target, adjusting plan, if necessary, to meet individual client needs.
  • Provide orientation services (in English, Arabic or first-language) based on assessed client needs to ensure a basic awareness of Ontario, and the local community, including public systems and services such as housing, health, transportation, education, and rights and responsibilities.
  • Established collaborative relationships with parents and guardians in order to provide effective care for their children.
  • Facilitated communication between school personnel, parents and guardians, therapists, psychiatrists, and other professionals involved in the student's care.
  • Educated staff members about mental health issues affecting students so they can better respond appropriately to those needs.
  • Refer clients to appropriate community resources based on assessed needs. Assist clients to access services, make appointments and complete forms.
  • As required, provides enhanced support and short-term adjustment counselling on specific settlement-related issues that may hinder the settlement process e.g., family, and cultural adjustment, navigating specific immigration processes.
  • Enters client information and service interventions into centralized database as client service occurs.
  • Provides input to narrative reports as required.
  • Organize and facilitate workshops and courses, arranging for external speakers as appropriate.
  • Performs service bridging by serving as a resource to clients and staff of external agencies regarding cultural interpretation on issues, client needs and related projects and services.
  • Participate in approved sectoral and community networks. In first language, may develop resource materials and write news articles on settlement topics.

Customer service agent

WestJet airlines
Toronto Pearson International Airport, ON
12.2021 - Current
  • Bridge certificate on 737,787 Dreamliner, Narrow Body aircraft, Concorde
  • Fully certified on Saber Ticketing, rebooking, Coding and troubleshooting
  • Fully trained on ground loading
  • Familiar with different systems such as altia, airline choice.

Customer service agent

Flair airlines
Toronto Pearson International Airport, ON
03.2021 - 11.2021
  • Fully trained on International, US gates and
  • Familiar with ITPC
  • Fully trained on Saber systems and Amadeus
  • Fully trained on world tracer.

Arrival Lead/ departure lead for International and US departure

Sunwing airlines
Toronto Pearson International Airport, ON
10.2018 - 03.2020
  • Handle the hall operation from the aircraft taxing to the gate until the passenger safely pick up his baggage
  • Have a team of 10 employees under me, which I also handle
  • Prepare the manpower for arrival flights
  • Training employees on process of arrival and several bridge types
  • Operate different Bridges
  • Manage the requested for special assistant
  • Manage the delivery of baggage
  • Create reports for missing and damage baggage and oversized items
  • Provide a complete detailed information for all the arrival report
  • For the departure process, make sure all documents needed are provided
  • Provide the calculation needed for weight and balance of the aircraft
  • LIF' report
  • Double check the passenger information.

PASSENGER AGENT SERVICE

Swissport International Ltd.
Toronto, ON
05.2018 - 09.2018
  • Check rider reservation
  • Handle baggage claim
  • Assist passengers with special needs
  • Assist at the boarding gate
  • Complete required paperwork
  • Connect the bridge to the aircraft.

Collection Officer/ Customer service representative

CBV COLLECTION SERVICES LTD
11.2017 - 03.2018
  • Verify the debtor information
  • Explain the account information
  • Provide option to resolve the debt owned
  • Update the debtor information
  • Explain the debtor rights and the credit status and circumstances
  • Able to understand and explain the credit report information
  • Able to operate as 400, and noble dialler systems.

Sales /Customer service representative

Chatr Wireless
09.2017 - 10.2017
  • Provide information in regards to the products
  • Assist in setting up the phone connection
  • Recharging the monthly plan
  • Starting up new accounts
  • Troubleshooting customer phone issues
  • Provide information about the phones we provide
  • Calculate end day and open reports.

Customer service /Sales

CCI call center
03.2017 - 08.2017
  • Provide information about the grants and loans for business
  • Gather as much information as needed and provide the best service
  • Help navigate the system and also provide examples of business around who have granted income for business
  • Provide everyday basic information and inquiries in regards to the system.

IT TECH SUPPORT

Teleperformance
07.2016 - 12.2016
  • Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps
  • Improves client references by writing and maintaining documentation
  • Participates in development of client training programs by identifying learning issues; recommending instructional language
  • Accommodates client disabilities by recommending devices and techniques
  • Avoids legal challenges by monitoring compliance with service agreements
  • Improves system performance by identifying problems; recommending changes
  • Updates job knowledge by participating in educational opportunities; maintaining personal networks
  • Accomplishes information systems and organization mission by completing related results as needed.

Customer Service Bilingual

Teleperfomance department of call center 'sling TV'
05.2015 - 08.2015
  • Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues
  • Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds
  • Responsible for contributing and development of the marketing business plan which includes customer service area goals and achievement.

Sales Engineer

OHI Electronics department of projects & sales OHI Electronics
01.2013 - 01.2014
  • Design projects, which involves AV, PA, and SMATV systems
  • Prepared system schematics and technical drawing in Visio
  • Site visit the monitor the projects developments and installations
  • Part of the job involved sales and customer service meeting new clients and providing variety of option and ideas to create their projects.

Telecommunication Engineer

Omantel
  • Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders
  • Listen attentively to caller needs to ensure a positive customer experience
  • Access electronic and paper cataloging systems to look up product information and availability.

Education

B.E. in Electronics & Communication Engineering -

Middle East College Of Information Technology "Coventry University"

Diploma in avionics technician -

centennial college - Toronto

English Language -

Hawthorn English Language Center

Skills

  • Client Needs Assessment
  • Reporting Writing
  • Reports And Documentation
  • Multicultural Counseling
  • Client Goal Planning
  • Family Systems Counseling
  • Family And Patient Education
  • Parenting Skills Educator
  • Peer Counseling
  • Client Advocacy
  • Client Records Management
  • Client Progress Analysis
  • Tracking Client Progress
  • Crisis Intervention
  • Problem-Solving
  • Team Leadership & Development

Certification

  • First Aid And CPR
  • Working at Heights
  • Trenching Awareness
  • Ground Disturbance
  • Traffic Control, and traffic Control person
  • Electrical safety
  • CVOR
  • Wimps
  • Forklift counter balance

Organization Skills

  • Produce quality work even when under extreme time pressure and deadlines
  • Proven ability to understand and follow complex instructions to successful conclusions
  • Many years of experience successfully managing and organizing personal time and workload
  • Collaborate in teams to produce quality reports

Languages

  • Arabic, fluent (writing and reading)
  • Swahili, fluent (writing and reading)
  • Spanish, beginner (writing and reading) I can hold a conversation and translate if needed
  • English, fluent (writing and reading)

Timeline

Settlement Counselor

SWIS (MSEP) Polycultural Immigrant and Community Services
10.2023 - Current

Customer service agent

WestJet airlines
12.2021 - Current

Customer service agent

Flair airlines
03.2021 - 11.2021

Arrival Lead/ departure lead for International and US departure

Sunwing airlines
10.2018 - 03.2020

PASSENGER AGENT SERVICE

Swissport International Ltd.
05.2018 - 09.2018

Collection Officer/ Customer service representative

CBV COLLECTION SERVICES LTD
11.2017 - 03.2018

Sales /Customer service representative

Chatr Wireless
09.2017 - 10.2017

Customer service /Sales

CCI call center
03.2017 - 08.2017

IT TECH SUPPORT

Teleperformance
07.2016 - 12.2016

Customer Service Bilingual

Teleperfomance department of call center 'sling TV'
05.2015 - 08.2015

Sales Engineer

OHI Electronics department of projects & sales OHI Electronics
01.2013 - 01.2014

Telecommunication Engineer

Omantel

B.E. in Electronics & Communication Engineering -

Middle East College Of Information Technology "Coventry University"

Diploma in avionics technician -

centennial college - Toronto

English Language -

Hawthorn English Language Center

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Suada Al Busaidi