Supported refugee arrivals at the airport, including escorting, interpreting, and assisting with the completion of declarations and other paperwork.
Assisted refugees in navigating CBSA, IRCC, and PHAC processes.
Arranged transportation for refugees to their final destination.
Provided comprehensive information to refugees about POE and RAP services.
Assisted with providing administrative support to program management and other staff.
Maintained effective working relations with agency programs and partner agencies.
Tracked services effectively in internal and external databases and provided accurate reporting to the supervisor.
Actively participated in professional development initiatives.
Met targets set by the Senior Programs Coordinator.
Provided accurate and timely reporting to the supervisor.
Acknowledged client needs with respect and empathy.
Worked flexible schedules on an as-needed basis, including evenings and weekends.
Performed any other related duties as required.
Program Coordinator
Organization of Human Welfare
01.2019 - 09.2021
Designed program interventions in line with donor calls for proposals, based on up-to-date needs assessments.
Coordinated with the senior management team and grants department to write and submit new project proposals.
Prepared accurate and detailed monthly, quarterly, and annual reports, as well as statistical progress reports, which were submitted to the program manager.
Planned and scheduled various integrated project work plans and processes in close coordination with sector leads.
Ensured that all programs had detailed implementation plans, including procurement and HR plans.
Ensured that programs were in compliance with local, state, and external laws, rules, and regulations.
Assisted in gathering and analyzing the status, issues, risks, and decision tracking, while ensuring program protocols were applied and followed in close coordination with sector leads.
Assisted with quality activities, including gathering data for reports and performance indicators.
Maintained status updates for the quality and accountability work plan.
Maintained tracking tools for quality and accountability across all active projects.
In close coordination with the finance department, ensured that proper financial, logistics, and information management systems and control mechanisms were in place.
Identified potential problems during the implementation of projects, including those by sub-grantees, and suggested necessary interventions and solutions.
Supported the recruitment process for staff needed for project implementation.
Protection Officer
Afghan Women Association for Rehabilitation and Development
02.2015 - 01.2019
Designed program interventions in line with donor calls for proposals, based on up-to-date needs assessments.
Coordinated with the senior management team and grants department to write and submit new project proposals.
Prepared accurate and detailed monthly, quarterly, and annual reports, as well as statistical progress reports, which were submitted to the program manager.
Planned and scheduled various integrated project work plans and processes in close coordination with sector leads.
Ensured that all programs had detailed implementation plans, including procurement and HR plans.
Ensured that programs were in compliance with local, state, and external laws, rules, and regulations.
Assisted in gathering and analyzing the status, issues, risks, and decision tracking, while ensuring program protocols were applied and followed in close coordination with sector leads.
Assisted with quality activities, including gathering data for reports and performance indicators.
Maintained status updates for the quality and accountability work plan.
Maintained tracking tools for quality and accountability across all active projects.
In close coordination with the finance department, ensured that proper financial, logistics, and information management systems and control mechanisms were in place.
Identified potential problems during the implementation of projects, including those by sub-grantees, and suggested necessary interventions and solutions.
Supported the recruitment process for staff needed for project implementation.
Education
Diploma - Business and Economics
Administration And Accounting Institute
Kunduz, Afghanistan
01.2014
Diploma - English Language
Kabul English Language Center
Peshawar, Pakistan
01.2012
Secondary Education - undefined
Zakoor High School
01.2009
Skills
Excellent communication
Collaboration and teamwork
Flexibility
Familiarity with the Law
Network-building and Advocacy
Database updating Data Entry
Time- management
Leadership and management
Reporting and Documentation skills
Endurance & Mathematical Skills
Adaptability Initiative
Time and resources management
Problem-solving Skills
Case management
Work closely with the public
Effective written communication
Presentation skills
Multi languages speaker
Critical thinking
Attention to detail/proofreading
HIGHLIGHTS OF QUALIFICATION
Diploma in Business and Economy, and English.
+10 years of continuous work experience directly youth both male and female.
Legally entitled to work in Canada by holding PR.
G driving license
Fluency in English and South Asian languages including Pashto, Dari, Farsi, and Urdu/Hindi.
Discerned the strengths and identified the needs of refugees, returnees, and IDPs.
Assisted newcomers in navigating social and economic systems.
Demonstrated experience in data entry, documentation, and reporting.
Strong understanding of market rent and housing systems and policies.
Produced project and organizational reports.
Competency in MS Office; Word, Excel, Outlook, PowerPoint, and Internet.
Familiar with resettlement documentation, housing, medical, and legal support options
Firsthand knowledge of refugees, returnees, and IDPs received from OHW, AWARD, UNHCR, and ISSofBC
Facilitated orientation sessions for many, in a clear and organized manner
Timeline
Resettlement Counsellor (Dari/Pashto)
Polycultural Immigrant & Community Services
02.2023 - 01.2025
Program Coordinator
Organization of Human Welfare
01.2019 - 09.2021
Protection Officer
Afghan Women Association for Rehabilitation and Development
Resettlement Counselor- Spanish Speaking at Polycultural Immigrant & Community ServicesResettlement Counselor- Spanish Speaking at Polycultural Immigrant & Community Services
On Call Resettlement Counsellor at Polycultural Immigrant & Community ServicesOn Call Resettlement Counsellor at Polycultural Immigrant & Community Services