RIDHIM SHARMA
Miramichi,NB
Summary
Detail-oriented and highly organized professional with experience in customer service, warehouse operations, and administrative support. Proven ability to manage high-volume workloads, resolve complex customer issues, and lead teams effectively. Skilled in staff training, inventory coordination, and office administration. Multilingual and adaptable, with strong proficiency in Microsoft Office and customer engagement strategies. Seeking to contribute to a dynamic administrative or operations role.
Overview
2
2
Languages
2027
2027
years of professional experience
Work History
Internship Administrative Assistant
College Supérieur de Montréal
- Managed schedules, emails, and clerical tasks
- Supported daily office operations and documentation
- Prepared and organized documents for internal and external communications.
Internship Medical Secretary
Clinique Parc X
- Scheduled patient appointments and maintained records
- Handled confidential information in compliance with privacy standards
- Assisted with front-desk operations and patient communication
- Organized office workflow and maintained inventory of medical supplies to support clinical operations.
Volunteer Experience as Pharamacist
Sharma Medical Hall
India
- Dispensed medications accurately while ensuring compliance with safety protocols.
- Provided patient consultations on medication usage and potential side effects.
- Managed inventory levels, ensuring timely restocking of essential pharmaceuticals.
- Collaborated with healthcare professionals to optimize patient care plans.
- Manage descriptions
- Reference number-91 98882 10144
Tim Hortons
John and Kelly
Calgary ,AB
05.2026 - 08.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Supervisor
Tim Hortons
Montreal, QC
08.2025 - 05.2026
- Supervise daily store operations and staff during assigned shifts
- Ensure fast, friendly, and efficient customer service in a high-volume environment
- Train and onboard new employees on procedures, safety, and service standards
- Handle cash transactions, POS systems, and end-of-day reconciliation
- Maintain cleanliness, hygiene, and food safety standards
- Resolve customer concerns professionally to ensure satisfaction
Customer Escalation Specialist
Rogers
Montreal, QC
10.2024 - 03.2025
- Managed high-volume customer escalations, handling 100+ calls daily with professionalism and efficiency
- Achieved a 75% success rate in customer retention and issue resolution
- Acquired 50+ new customers monthly through effective communication and tailored solutions
- Resolved complex service and billing issues, improving overall customer satisfaction
- Mentored and trained new team members, enhancing team performance and call quality
Team Lead / Trainer / Fort Lift Operator
Ssense
Montreal, QC
11.2022 - 09.2024
- Supervised daily warehouse operations including shipping, receiving, and returns processing
- Trained and onboarded new employees, improving productivity and workflow efficiency
- Led the setup and organization of a new warehouse section
- Coordinated inventory transfers across multiple warehouse locations
- Ensured compliance with safety standards and operational procedures
- Forklift operator
Warehouse Worker / Team Leader/fork Lift Operator
Alliance Intrapak
Montreal, QC
04.2022 - 08.2022
- Supervised packaging, labeling, and inventory management processes
- Maintained a clean, organized, and safe work environment
- Assisted in improving workflow efficiency and team coordination
Skills
- Administrative support & office
- Customer service & conflict resolution
- Multitasking & time management
- PowerPoint coordination
- Inventory management systems
- Data handling & confidentiality
Languages
English
Full Professional
French
Limited Working
Timeline
Tim Hortons
John and Kelly
05.2026 - 08.2026
Supervisor
Tim Hortons
08.2025 - 05.2026
Customer Escalation Specialist
Rogers
10.2024 - 03.2025
Team Lead / Trainer / Fort Lift Operator
Ssense
11.2022 - 09.2024
Warehouse Worker / Team Leader/fork Lift Operator
Alliance Intrapak
04.2022 - 08.2022
Internship Administrative Assistant
College Supérieur de Montréal
Internship Medical Secretary
Clinique Parc X
Volunteer Experience as Pharamacist
Sharma Medical Hall