Chao Pan
Edmonton,AB
Summary
1. Possess a valid NAIT-applied financial service certificate.
2. Have exceptional customer service and communication skills.
3. willing to help people solve their problems.
4. Have excellent problem-solving skills to solve random problems
5. Have successfully managed equipment systems for a company.
Overview
5
5
years of professional experience
Work History
Administrative Assistant Internship
Jin Ke Wealth Management Co., Ltd. Guiyang Branch
01.2022 - 07.2022
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Internship for Computer and Network Administrator
Jin Ke Wealth Management Co., Ltd. Guiyang Branch
01.2019 - 07.2019
- Installed, configured, and supported the local area network (LAN), wide area network (WAN), and Internet system.
- Enhanced network security through the installation, monitoring, and maintenance of firewalls and antivirus software.
- Maintained network hardware and software and monitored the network to support network availability for end users.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Identified and immediately resolved issues with network devices.
- Assisted IT staff on troubleshooting issues and closing calls.
- Monitored system performance and responded to alerts.
Equipment Officer
Guizhou Retired Physicians Hospital
02.2017 - 03.2018
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
Education
Certificate - Applied Financial Service
NAIT
Edmonton01.2024
Instrumentation Engineering
NAIT
Edmonton01.2023
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- Microsoft Excel
- File Organization
- Microsoft Outlook
- Computer Proficiency
- Customer and client relations
- Critical Thinking
- Customer Relations
- Office Management
- Data organization
Languages
English
Professional Working
Timeline
Administrative Assistant Internship
Jin Ke Wealth Management Co., Ltd. Guiyang Branch
01.2022 - 07.2022
Internship for Computer and Network Administrator
Jin Ke Wealth Management Co., Ltd. Guiyang Branch
01.2019 - 07.2019
Equipment Officer
Guizhou Retired Physicians Hospital
02.2017 - 03.2018
Certificate - Applied Financial Service
NAIT
Instrumentation Engineering
NAIT
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