Ridaa Wilson
Mississauga,Canada
Summary
Certified Human Resources Professional with extensive experience in recruitment, onboarding, employee records management, benefits coordination, and HR compliance. Demonstrated expertise in optimizing HR operations to enhance organizational efficiency. Proven ability to manage diverse HR functions effectively and ensure compliance with industry standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Payroll Bookkeeper/ Onboarding Specialist
ZORTECH SOLUTIONS INC.
04.2024 - 05.2025
- Maintain and update employee payroll records, including changes in salary, benefits, and tax withholding
- Address employee inquiries regarding payroll matters, including discrepancies or concerns
- Collaborate with HR to onboard new employees and update payroll records accordingly
- Reconcile payroll accounts and resolve any discrepancies or issues
- Process vendor invoices and issue payments.
- Create and send customer invoices and follow up on outstanding receivables.
- Reconcile customer and vendor accounts.
- Maintain confidentiality of payroll and employee information at all times
- Facilitate the onboarding process for new hires, guiding them through contract signing, initial consultations, and project kickoff meetings.
- Maintain onboarding documentation, including welcome kits, project timelines, and communication plans
- Monitor contractor satisfaction and engagement during the onboarding phase, addressing any concerns or questions promptly
- Serve as a liaison between clients and internal teams, facilitating communication and ensuring all parties are aligned on project objectives and deliverables
AskHR Associate
QUANTUM LCBO
10.2023 - 12.2023
- Guided HR customers in the effective use of self-service to submit inquiries, update personal data, and find HR policies and procedures online
- Provided helpful, effective, and efficient responses to inquiries from employees, adhering to established HR policies, procedures, and guidelines
- Determined level of complexity of cases and triage accordingly (by resolving issue directly or escalating as required)
- Interpreted HR procedures, policies, and guidelines to situations of varying complexities to meet the need of a diverse workforce (which includes unionized employees, contractors, full-time / part-time employees, executives, as well as future/ former employees)
- Conducted data changes in HRIS system to ensure transactions are error-free and comply with legal requirements
HR Coordinator
SPECTRUM HEALTH CARE
03.2023 - 05.2023
- Managed around 10-15 job requisitions at a time for various healthcare job roles
- Coordinated candidates throughout the recruitment process and provide best in class candidate experience
- Supported the HR department by providing assistance with HR programs, reports, communications, and presentations as required
- Organized and maintained filing, online HR folders, and information system
- Organized all administration related to training, including enrollment, materials, and attendance and evaluation tracking
- Scheduled and coordinated orientation for new employees.
- Coordination of all new hire paperwork (ex: monitor status of outstanding documents, confirming collection and processing for onboarding)
- Used keen technical skills to effectively monitor and update candidate status through ATS (Smart Recruiter) system and processes
HR Coordinator
STAFFWORKS West Toronto Community Health Centre
05.2022 - 09.2022
- Supported the full-cycle recruitment process, including posting jobs, screening applicants, setting up and coordinating interviews, background and reference checking, etc.
- Answered inquiries from internal or external applicants regarding the status of their application, processes, etc.
- Coordinated and supported various on boarding and off boarding processes for any new hires or terminations. This includes new hire documentation, enrollment into benefit plans, exit interviews, etc.
- HRIS administration: ensured accurate data entry into the HRIS (i.e. new hires, terminations, changes, etc.)
- Helped with the maintenance of employee files and reporting
- Supported the team with other HR or administrative support tasks as required; filing, scanning, photocopying, data entry, reception relief duties, etc.
- Performed other duties as assigned which could include special projects and additional administrative support functions as required
HR Administrator
STAFFWORKS Toronto Catholic District School Board
04.2021 - 12.2021
- First point of contact for all EA (Education Assistant) inquiries
- Processed HR actions on SAP such as leaves, resignation, retirement etc., and provide correspondence
- Maintained internal tracking spreadsheets, databases and file systems
- Analyzed absent reports to decide on the duration and dates for supply coverage
- Provided supply coverage for support staff on leave with existing or new hire employees
- Coordinated with employees and principals regarding specific job assignments
- Liaised with payroll, benefits and other HR departments
- Entered and/or retrieve employee information in SAP software
- Monitored, tracked and followed up with principals/department managers regarding the probationary completion process for unionized and non-unionized employees
- Supported the annual process of seniority reporting and seniority application related to probation completion
- Administered internal job posting and award processes for various collective agreements
HR Coordinator
ROBERT HALF Revera Inc.
09.2020 - 03.2021
- Triaged around 100 inquiry tickets daily to various departments using the ODCC system
- Responded to customer queries through the ODCC system
- Generated reports in Workday for site managers such as benefit election, stat proration etc.
- Updated employee’s Workday accounts with their personal information
HR Intern
SOLUTIONS H n B
03.2019 - 05.2019
- Conducted HR related research as assigned to keep abreast of developments in the HR field
- Drafted corporate policies and employee handbook in accordance with the Canadian employment legislation
- Designed application and new hire forms for the organization including non-disclosure agreement as well as the employee consent and release form
Analyst, Employee Relations
CANADA POST
10.2017 - 11.2017
- Supported recruitment and selection processes by establishing, maintaining and processing applicant inventories, and screening resumes
- Scheduled interviews and drive tests; as well as submitted documents for security screening
- Tracked selection process from start to finish within specified corporate systems
- Communicated professionally with candidates in difficult and complex situations to resolve conflicts
- Controlled access to employee files in accordance with privacy legislation by exercising good judgment and discretion
- Maintained the strictest confidentiality in the performance of duties
Education
Bachelor of Arts - Economics and Human Resources & Industrial Relations
University of Toronto Mississauga
06.2014
Skills
- Interpersonal and customer service skills
- Written and oral communication
- HRIS and ATS proficiency
- Microsoft Office and collaboration tools
- Task prioritization and deadline management
- Teamwork and independent work
Certification
- Certified Human Resources Professional
- Certified HR Metrics & Dashboarding Specialist
- Certified HR Generalist
References
References available upon request
Timeline
Payroll Bookkeeper/ Onboarding Specialist
ZORTECH SOLUTIONS INC.
04.2024 - 05.2025
AskHR Associate
QUANTUM LCBO
10.2023 - 12.2023
HR Coordinator
SPECTRUM HEALTH CARE
03.2023 - 05.2023
HR Coordinator
STAFFWORKS West Toronto Community Health Centre
05.2022 - 09.2022
HR Administrator
STAFFWORKS Toronto Catholic District School Board
04.2021 - 12.2021
HR Coordinator
ROBERT HALF Revera Inc.
09.2020 - 03.2021
HR Intern
SOLUTIONS H n B
03.2019 - 05.2019
Analyst, Employee Relations
CANADA POST
10.2017 - 11.2017
Bachelor of Arts - Economics and Human Resources & Industrial Relations
University of Toronto Mississauga
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