Summary
Overview
Work History
Education
Skills
Timeline
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Richmond Son

Long Beach,CA

Summary

Flexible Server Shift Leader equally comfortable going hands-on in busy dining rooms or managing dozens of wait staff personnel and associated logistics. Thrives in high-volume environments. Passionate about providing positive experiences for customers and employees alike.

Overview

9
9
years of professional experience

Work History

Server Manager

Lazy Dogs Restaurant and Bar
12.2015 - Current
  • Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
  • Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Liaised between servers and upper management to address issues and manage challenges.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Welcome Guests and make them feel like they're at home.
  • Explore menu options and inform guests of specific menu items.
  • Answer any questions and try to accommodate for any requests (I.e. vegan/vegetarian/allergies).
  • Make sure all orders come out in a timely fashion.
  • Take care of guests for the duration of their stay.

Delivery Driver

Amazon DSP: PDQ LLC
09.2021 - 06.2023
  • Able to drive a larger vehicle safely.
  • Can comfortably lift 50lbs or more daily.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Can work in a fast-paced environment.
  • Can deliver 300+ packages in a work day.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed on-time deliveries by choosing best and most efficient routes.

Warehouse Associate

Products Go
09.2019 - 12.2020
  • Counted and organized inventory.
  • Handled incoming and outgoing shipments (Individual and Wholesale).
  • Worked in a team setting to ensure a successful launch of a project.
  • Operated forklift time to time.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel

Expo Lead

Black Bear Diner
03.2019 - 09.2019
  • Be the channel between servers and cooks to ensure food is delivered on time and correctly.
  • Able to continuously and consistently ensure orders are correct and on time to create a good flow through the restaurant.
  • Inform cooks or servers of any changes needed to ensure quality service and food.
  • Garnish dishes and makes sure plates are presentable before exiting the line.
  • Quality Control.

Inventory Specialist

Best Buy
09.2018 - 01.2019
  • Company Overview: (Seasonal Position)
  • Ensure items on the sale floor is stocked for customers convenience.
  • Package and receive outgoing/inbound shipments.
  • Provide support for the sales floor if needed.
  • Handle online orders in a timely fashion.
  • Maintain a clean working environment.
  • (Seasonal Position)

Education

AA degree - Computer Science

Long Beach City College
Long Beach, CA

High School Diploma -

LB David Starr Jordan High School
Long Beach, CA
06.2016

Skills

  • Team-player
  • Customer service
  • Fast-paced environment
  • Organized
  • Adaptable
  • Quick learner
  • Crew coordination
  • Restaurant operations
  • Guest experience optimization
  • Expectation setting

Timeline

Delivery Driver

Amazon DSP: PDQ LLC
09.2021 - 06.2023

Warehouse Associate

Products Go
09.2019 - 12.2020

Expo Lead

Black Bear Diner
03.2019 - 09.2019

Inventory Specialist

Best Buy
09.2018 - 01.2019

Server Manager

Lazy Dogs Restaurant and Bar
12.2015 - Current

AA degree - Computer Science

Long Beach City College

High School Diploma -

LB David Starr Jordan High School

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Richmond Son