Bethany Lakeman
Edson ,Alberta
Summary
Dedicated hospitality professional with 5+ years of experience in fast-paced environments, skilled in leadership, customer service, and team management. Proven track record of training staff, collecting inventory, being a team player and delivering exceptional customer experiences. Strong communicator with a bubbly and adaptable personality, thriving in high-stress situations.
Overview
8
8
years of professional experience
Work History
Server Manager
Original Joes
05.2018 - 03.2026
- Supervised daily restaurant operations to ensure exceptional guest experiences.
- Trained and mentored new staff on menu knowledge and service standards.
- Managed inventory levels, optimizing supply orders to reduce waste.
- Coordinated staff schedules to maintain optimal service coverage during peak hours.
- Resolved customer complaints promptly, fostering a positive dining environment.
- Collaborated with kitchen team to ensure timely food delivery and quality presentation.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Conducted regular staff performance evaluations, promoting professional development opportunities.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
Education
High School Diploma -
Holy Redeemer High School
Edson Alberta 06.2017
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Team collaboration
- Performance improvement
- Multitasking and organization
- Positive and professional
- Team player
- Reliable and responsible
- Adaptable and flexible
- Problem-solving
- Excellent communication
Timeline
Server Manager
Original Joes
05.2018 - 03.2026
High School Diploma -
Holy Redeemer High School