Summary
Overview
Work History
Education
Skills
Timeline
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Alison Saelee

Sacramento

Summary

Dynamic Server Manager with extensive experience at Twin Peaks Restaurants, excelling in team training and customer service. Proven track record in boosting employee performance and enhancing guest loyalty through creative problem-solving and effective communication. Skilled in restaurant operations and cash handling, consistently achieving sales targets and fostering a positive dining experience.

Customer-focused Server Manager committed to offering best in fine-dining and family restaurant experiences. Knowledgeable and hands-on professional with expertise in complete serving and front-of-house operations. Cultivates satisfied and loyal clientele, resulting in bustling operations and ever-increasing sales volume.

Overview

9
9
years of professional experience

Work History

Server Manager

Twin Peaks Restaurants
06.2019 - 06.2025
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
  • Led team of servers to consistently meet customer service and sales targets.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
  • Trained servers on order management, food service quality and how to build rapport with guests.

Manager's Assistant

Twin Peaks Restaurants
01.2019 - 06.2025
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Head Bartender

Twin Peaks Restaurants
06.2016 - 06.2025
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Closed out cash register and prepared cashier report at close of business.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.

Host

Twin Peaks Restaurants
06.2016 - 06.2019
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Education

High School Diploma -

Rive Rcity High School
West Sacramento, CA
06-2015

Skills

  • Restaurant operations
  • Policy implementation
  • Casual dining services
  • Crew coordination
  • Team Training
  • Lead generation
  • Creative problem solving
  • Active listening
  • Positive and professional
  • Adaptive team player
  • Money handling
  • Team development
  • Decision-making
  • Retail marketing

Timeline

Server Manager

Twin Peaks Restaurants
06.2019 - 06.2025

Manager's Assistant

Twin Peaks Restaurants
01.2019 - 06.2025

Head Bartender

Twin Peaks Restaurants
06.2016 - 06.2025

Host

Twin Peaks Restaurants
06.2016 - 06.2019

High School Diploma -

Rive Rcity High School

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Alison Saelee