Richard Rinas
Kelowna,Canada
Summary
Seasoned Computer Technician with a proven track record in technical support and client service excellence. Demonstrates strong abilities in troubleshooting hardware and software issues, network connectivity, and office machine repair. Known for effectively managing multiple installation and repair projects, ensuring high productivity and accuracy. Committed to translating complex technical concepts into clear language for clients and non-technical staff.
Overview
25
25
years of professional experience
Work History
Computer Technician (ACmt ACit, Wise, A+)
London Drugs Ltd.
07.2016 - Current
- Provided technical support for client inquiries via telephone and email.
- Managed multiple tasks simultaneously while adhering to deadlines.
- Assessed customer needs and provided advice on appropriate products or services.
- Removed malfunctioning components and replaced with new or refurbished parts.
Evening Supervisor / Night Crew Lead
Canada Safeway Ltd.
06.2000 - 01.2016
- Managed and replenished inventory, ensuring product availability and organization.
- Led and supervised night crew operations for nine years, maintaining efficiency and productivity.
- Oversaw product ordering and stocking processes, optimizing workflow during night shifts.
Education
A+ Certification - Information Technology
CompTia
Online10-2022
Mac & IOS Technician -
Apple
Online08-2018
High School Diploma -
KLO Secondary
Kelowna06-1999
Skills
- Computer configurations
- Peripheral device installation
- Issue diagnosis and resolution
- Help desk assistance
- Application software testing
- Hardware repair
- Computer assembly
- Settings configuration
- Printers and peripherals installation
- System testing
- Hardware troubleshooting
- Installation and repair
- Troubleshooting and Diagnostics
- Customer service
- Computer troubleshooting
- System upgrades
- Hardware configuration
- Virus removal
- Attention to detail
- Printer setup
- Verbal and written communication
- Apple ios
- Desktop and laptop installations
Leadership Experience
I have always taken pride in anything I do. When it comes to a customers personal device, focus and devotion are my top priority. My current position involves coaching a tech room of 4 other people. I am always willing to take questions or concerns from the other technicians.
Communication Skills
Highly seasoned and reliable Computer Technician with a strong technical background and excellent client service record. Adept at explaining technical concepts and processes to clients and nontechnical staff in a clear and understandable manner. Able to multitask effectively and bring several simultaneous installation and repair projects to completion with full accuracy and efficiency.
References
References available upon request.
Timeline
Computer Technician (ACmt ACit, Wise, A+)
London Drugs Ltd.
07.2016 - Current
Evening Supervisor / Night Crew Lead
Canada Safeway Ltd.
06.2000 - 01.2016
A+ Certification - Information Technology
CompTia
Mac & IOS Technician -
Apple
High School Diploma -
KLO Secondary
Similar Profiles
Tracy TretiakTracy Tretiak
Retail Sales Supervisor at London Drugs Ltd.Retail Sales Supervisor at London Drugs Ltd.
Nasim NematzadehNasim Nematzadeh
Cashier/customer Service at London Drugs LTD.Cashier/customer Service at London Drugs LTD.
Abhishek KapoorAbhishek Kapoor
Sales Service Specialist at London Drugs Ltd.Sales Service Specialist at London Drugs Ltd.