Sandeep Bhucher
Surrey,BC
Summary
Dynamic Tech Merchandising Manager with extensive experience at London Drugs Ltd., excelling in inventory management and customer relationship management. Proven track record of enhancing customer satisfaction through effective communication and problem-solving skills. Successfully trained teams to boost sales performance and implemented strategies that significantly improved product visibility.
Overview
29
29
years of professional experience
Work History
Tech Merchandising Manager
London Drugs Ltd.
Richmond, British Columbia
09.2019 - Current
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Maintained cleanliness and organization of sales floor and stockroom areas.
- Collaborated with team members to ensure optimal inventory levels were met.
- Demonstrated product features to enhance customer understanding and satisfaction.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
Computer Manager
London Drugs Ltd.
Richmond , BC
03.2017 - 09.2019
- Supervised daily operations of computer sales team to enhance customer service.
- Trained staff on product features and effective sales techniques to improve performance.
- Managed inventory levels and coordinated stock replenishment for optimal availability.
- Developed promotional strategies to increase product visibility and drive sales.
- Conducted regular team meetings to communicate goals and share best practices.
- Resolved customer complaints efficiently, maintaining a positive shopping experience.
Computer Assistant Manager
London Drugs
New Westminster, British Columbia
04.2008 - 02.2017
- Managed inventory by restocking shelves and organizing displays.
- Provided technical support for customer electronics and devices.
- Developed documentation for end-users on how to use specific programs or software applications.
- Assisted customers with product inquiries and purchase decisions.
- Operated point-of-sale system for efficient transaction processing.
- Engaged in regular inventory audits to maintain stock accuracy.
- Assisted in the setup of new computers and peripherals such as printers, scanners.
Computer Specialist
London Drugs Ltd.
Vancouver, BC
09.2000 - 02.2008
- Installed and configured hardware and software systems for optimal performance.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Cashier/Aisle Person
London Drugs Ltd.
Vancouver, BC
08.1996 - 08.2000
- Processed customer transactions efficiently using point-of-sale systems.
- Ensured cleanliness of checkout area to maintain a welcoming shopping environment.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Answered customer questions and provided store information.
Education
Certification of Computer Tech
Comptia A Plus
BCIT01-2004
Computerized Accounting And Fundamentals
Compu College
Vancouver09-1995
Bachelor of Engineering in Computer Science - Computer Programming
Rural Engineering College
Bhalki India02-1994
Skills
- Inventory management
- Customer relationship management
- Team collaboration
- Problem solving
- Effective communication
- Customer satisfaction
- Sales techniques
Timeline
Tech Merchandising Manager
London Drugs Ltd.
09.2019 - Current
Computer Manager
London Drugs Ltd.
03.2017 - 09.2019
Computer Assistant Manager
London Drugs
04.2008 - 02.2017
Computer Specialist
London Drugs Ltd.
09.2000 - 02.2008
Cashier/Aisle Person
London Drugs Ltd.
08.1996 - 08.2000
Certification of Computer Tech
Comptia A Plus
Computerized Accounting And Fundamentals
Compu College
Bachelor of Engineering in Computer Science - Computer Programming
Rural Engineering College
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