Richard Ortiz-Basaldu
Torrance,CA
Overview
3
3
years of professional experience
Work History
Product Specialist
Apple Inc.
12.2023 - Current
- Consistently facilitate customer connections with their passions through Apple's Innovating technology, employing engaging demos, in depth product expertise, and tailored recommendations to meet individuals needs
- Consistently outperforming expectations in teamwork, innovation, and outcomes by readily assisting in all areas of the business, beyond sales responsibilities
- Consistently ranked as the top revenue specialist since joining Apple, while also being in the top 3 for store-wide revenue for multiple quarters, achieving a peak ranking of #2 in Q2, and previously finishing Q3 in the top 3 with $372,870.
- Achieved a 73% AppleCare+ conversion rate in Q3
- Ranked #1 store-wide with 59 business leads generated.
- Secured $43,075 in linked business revenue, ranking second in the store.
- Currently achieving a promoter streak of 26 and counting, just a few weeks into Q4, with a team member score of 100.
Sales Service Associate
24 Hour Fitness
08.2021 - 06.2024
- Assisting customers in achieving their fitness goals through empathetic, personable and motivating interactions
- Tailoring membership options to meet their individual needs and fostering a supportive environment conducive to their success
- Greeting each customer with a warm smile and inviting body language upon entry and guiding them to discover the most meaningful solution for their needs.
- Maintained 65% conversion rate on new guests on a trial by using persuasive communication skills.
Membership Associate
Costco Wholesale
09.2023 - 12.2023
- Effectively engaging with small groups to impart detailed information about Costco's Membership and credit card benefits
- Ensuring Outstanding customer experiences regardless of the environment
- Assisting team members in any department whenever necessary.
- Increased Costco membership sales and credit card applicants by 50% by residing in multiple areas of the warehouse engaging with customers
Education
Film Production & Editing -
El Camino College
Torrance, CA08.2024
High School Diploma -
Nathaniel Narbonne High School
Harbor City, CA06.2017
Skills
- Enthusiastic and well-versed in Apple Products and Eager to share with others
- Bilingual (English, Spanish)
- Reliable and available
- Approachable and empathetic to others
- Ability to support one to few customers while maintaining quality service
- Ability to have a personable conversation while probing for potential ways to help customer
- Passionate worker who takes pride in work and enjoys to elevate team
- Always willing to learn and accept feedback constructively and enjoys challenging situations
- Adept at sharing knowledge and motivating team members through approachable leadership and proactive actions
- Consistently meets or exceeds established performance goals
- Strong representation of brand values in all customer interactions
- Highly influential in customer engagement, adept at converting mild curiosity into strong interest and ownership
Volunteer Experience
- City Lights Gateway Foundation nonprofit, Harbor City, CA, Volunteer, 01/01/17, 09/01/19, Cleaned Dirty alleyways and painted over graffiti, Hosted block parties for communities, Active in our City and Neighborhood elections
- Harbor Animal Services Center, San Pedro, CA, Volunteer, 07/01/23, 08/01/23, Supported everyday tasks such as preparing food for animals, Washed and folded beds and sheets, Walked dogs around the neighborhood
Achievementscommunitywork
- Helped raise over $800,000 Harbor City's very first skatepark in hope of steering youth away from violence
- Received a Plaque on behalf of Los Angeles and District 15 commending my role in opening Harbor City's first skatepark
- Certificate of Outstanding citizenship by the Harbor City Neighborhood Council
- Certificate of Appreciation for outstanding service on behalf of crime victims
Timeline
Product Specialist
Apple Inc.
12.2023 - Current
Membership Associate
Costco Wholesale
09.2023 - 12.2023
Sales Service Associate
24 Hour Fitness
08.2021 - 06.2024
Film Production & Editing -
El Camino College
High School Diploma -
Nathaniel Narbonne High School
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