Richard Dang
RICHMOND,BC
Summary
Experienced with financial transaction processing . Utilizes analytical skills to identify and resolve discrepancies efficiently. Track record of maintaining regulatory compliance and enhancing process accuracy. Strong focus on team collaboration and adaptability, ensuring reliable support and seamless coordination. Detail-oriented individual with exceptional communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
Work History
Operations Officer
Royal Bank of Canada
04.2024 - Current
- Manage approximately 15 to 20 Mortgage Payouts per day following RBC mortgage procedures closing of mortgage accounts before being discharge.
- Manage 2 to 3 Mortgage Account Transfer per day, assisting in transferring mortgage accounts to different regions.
- Ensured accuracy of loan documentation, meticulously cross-checking figures and calculations before submission for funding to Lawyers
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
Operations Specialist 2
HSBC Bank of Canada
08.2022 - 03.2024
- Process 20-30 per day Mortgage Discharge documents for banks loan title on the property to be remove after clients have payout the mortgage in full.
- Process Mortgage Payout transactions after clients have payout mortgage in full.
Operations Specialist
HSBC Bank of Canada
06.2011 - 08.2022
- Assist customer account corrections related to cheque scans discrepancy and cash deposits through ABM/ATM
- ABM/Night Deposits balance report investigations to any discrepancy does not match.
- Reconcile and balance internal GL accounts within the department.
Education
Business Administration Diploma -
Capilano University
North Vancouver06.2010
Accounting Assistant Certificate -
Capilano University
North Vancouver06.2006
Skills
- Experienced in CART, OLBB/OLMS and LINX applications
- Proficient in Microsoft Office, Word and Excel
- Good communication skills both verbal and written
- Ability to work under pressure, attention to detail and accuracy
- Reliable, organize, prioritize tasks, and meet deadlines effectively
- Customer service skills including problem solving
- Operational efficiency
- Team leadership
- Employee productivity
Languages
Chinese (Cantonese)
Professional Working
Interests
- Participate in low-impact exercises to strengthen core muscles
- Walk in Parks
- Driving the city to discover food adventures
Timeline
Operations Officer
Royal Bank of Canada
04.2024 - Current
Operations Specialist 2
HSBC Bank of Canada
08.2022 - 03.2024
Operations Specialist
HSBC Bank of Canada
06.2011 - 08.2022
Business Administration Diploma -
Capilano University
Accounting Assistant Certificate -
Capilano University
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