Manpreet Kaur
Calgary
Summary
Results-driven Collections Specialist at RBC with strong performance at Level 4, recognized for exceeding recovery targets, ensuring compliance, and delivering client-focused solutions. Proven ability to manage complex accounts, support team initiatives, and contribute to operational improvements. Ready to bring leadership, efficiency, and deep process knowledge to the Level 5 role.
Overview
2
2
years of professional experience
Work History
Credit Management Resolution Officer
RBC Royal Bank
03.2023 - Current
Level 1 Outbound Resolution Officer
March 2023 - September 2023
Level 2 Outbound Resolution Officer
October 2023- Feb 2024
Level 3. Outbound Resolution Officer
February 2024 - August 2024
Level 4 Inbound Resolution Officer
September 2024 - present
Education
Post Graduate Certificate - Global Business Management
Conestoga College
12.2020
Post Graduate Certificate - Hospitality Management
Conestoga College
04.2020
Skills
- Collections Software Knowledge of : Sap, Cacs, Tsys, Synergy, Casper, Webcsr, OLBB, OLMS, DDA, Iris, Verint, Purview, Collateral Guard, URIFQ
- Credit Risk Assessment
- Knowledge of Canadian Consumer Protection Laws (eg, FDCPA equivalent)
- Conflict Resolution
- Bilingual (English/Punjabi)
- Resilience Under Pressure
Accomplishments
• Winner of First week Hardship Enrollment Contest for Level 3
• Part of CEBA team which collected on all of CEBA accounts for small businesses
• Hosted job shadow in Level 4 and Level 3
Timeline
Credit Management Resolution Officer
RBC Royal Bank
03.2023 - Current
Post Graduate Certificate - Hospitality Management
Conestoga College
Post Graduate Certificate - Global Business Management
Conestoga College
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