Kouvilen Udaiyan
Mississauga,Canada
Overview
8
8
years of professional experience
Work History
Senior Fraud Operations Coordinator ( CIC- Inbound/Digital)
Royal Bank Of Canada (RBC)
Mississauga, Canada
04.2022 - 08.2022
- Handle diverse Incoming calls and submit the appropriate fraud claims
- File and complete fraud claims with marking fraud transaction, while using multiple systems and applications
- Report potential high-risk situations to management for potential complex Account Takeover and Points Redemption fraud cases
- Probe and challenge clients to help prevent any possibilities of fraud losses
- Assume ownership and accountability for the resolution of escalated fraud issues/activity and concerns effecting RBC clients
- Complete fraud claims and make sure all preventative measures have been completed to avoid future fraud.
Bilingual Business Analyst/Compensation/ VCSS Payroll Verification (Mortgage Specialist Program)
Royal Bank of Canada (RBC Bank)
Mississauga, Canada
05.2021 - 01.2022
- Deliver operational support for the RBC In House Program to ensure accurate and timely administration of compensation as well as reporting to Brokerage offices
- Provide quality assurance and controls for compensation payments submitted to HR Payroll processing
- Validate compensation to ensure details are accurate and so that the mortgage specialist is compensated properly.
Bilingual Operations Service Officer-PL Fulfillment
TD Bank
Mississauga, Canada
10.2020 - 04.2021
- Working closely with branches' requests, reviewing, applying due Diligence for payment extension and payments reversal for Heloc, Loans (Unsecured) for customers
- Risk mitigation and prompt completion of error reports (IA Sheet), escalating issues and errors that could impact the business.
Bilingual Associate Operation III- Asset Transfer IN (Wealth management)
Royal Bank of Canada (RBC Bank)
Mississauga, Canada
12.2019 - 04.2020
- Responsible for reviewing and initiating Account Transfers requests of clients from various entities
- Ensure transfers such as RRSP, RDSP, Mutual funds, CPG, TFSA from OFIS are processed accurately and in a timely fashion
- Dealing with other Financial Institutions to address and resolve issues related to the transfer requests.
Bilingual Senior Personal Banker (Account Collections-Estate)
BMO Financial Group
Mississauga, Canada
12.2017 - 04.2019
- Accountable for collecting delinquent and over limit accounts, mostly working on estate accounts and deceased portfolio
- Directed investigation work including skip tracing, property searches, credit bureau reports
- Lead/participated in project and team meetings interacting and collaborating with team members and other departments as appropriate
- Maintained high standard of efficiency and customer service focus within an accounts management call center environment.
Bilingual Audit/Accounts Officer
Accounting & Consulting Group LTD
Mauritius
06.2014 - 08.2015
- Preparing Payroll and all related computations such as NPS, LEVY, and PAYE, ETC
- Prepare income tax returns
- Prepare management reports
- Prepare audited accounts including audit files
- Posting of journal entries and reconciling accounts, preparing trial balance of books, maintaining general ledgers and preparing financial statements.
Fraud Processing Specialist – Claims Department
Tangerine Bank/Scotiabank
Toronto, Canada
09.2022
- Monitor, support and processing of all daily Fraud requests (ATOS), Processing emails for divestiture, Processing Draft Request, Monthly Write offs, Visa Debit dispute processing, IEMNT Reversal
- Strong investigative skill set to be able to test and problem solve
- Participate in testing and development of training material as required by the business.
Education
Associate OF Chartered Certified Accountant (ACCA) -
UK
12.2024
Graduate Diploma In Business Administration -
Simon Fraser University-BC
04.2024
Graduate Certificate in Fraud and Forensic Accounting -
Seneca College
04.2022
Diploma in Business Marketing -
Centennial College
08.2017
Bachelor of Commerce in Accounting and Finance Double Major -
Curtin University
06.2014
Certified Fraud Examiner -
Association of Certified Fraud Examiner
Skills
- Accounting Software /General Office Use/Financial Modeling
- Quick Books
- Microsoft Dynamics GP
- Sage - ERP
- MS Excel- VLOOKUP’s/ Pivot Table/ Macros /
- MS Word/ MS PowerPoint
- Tableau
- S&P Capital IQ(CapIQ)
- Banking Systems: CART, CDS, C3, CustomerConnect, Pathway, Optimizer, WEBIR, ECP360, Funderserv, DTC, Linx, MSCM, NCCS, OPC, People Soft, RFT Tracking, Sales Platform, Visa Online, CACs, Security Library, Service Platform, TSYS, Vizolution, Admin Apps, ATON, BTS, Web UD,CIS
- Cash Management
- Preparation of Financial Statements
- Budgeting and Forecasting
- Financial Statement Analysis
- Financial Modeling
Professional Highlights
A motivated graduate looking to establish a career with a growing organization/Financial Sectors where my Forensic/Accounting/Financial skills and Banking /Investigative/Fraud can be used in the environment. Remarkable knowledgeability about investigating Criminal activity including Money Laundering, Asset Tracing, familiarity with corporate fraud/AML investigations, federal state and law enforcement. Sound Knowledge of Financial investigation techniques and procedures, familiar with financial crimes, interview techniques and investigative practices, collection of Evidences, for purposes of loss mitigation, litigation. Knowledgeability about Account fraud, Account Takeovers, ID theft,Social engineering scams, Internet Fraud Strong Academic Foundation in Internal / External Auditing/ Assurance, and taxation; working towards completing Professional Level of ACCA, UK Knowledge of Banking products, Risk And regulatory, compliance
References
Will be furnished on request.
Timeline
Fraud Processing Specialist – Claims Department
Tangerine Bank/Scotiabank
09.2022
Senior Fraud Operations Coordinator ( CIC- Inbound/Digital)
Royal Bank Of Canada (RBC)
04.2022 - 08.2022
Bilingual Business Analyst/Compensation/ VCSS Payroll Verification (Mortgage Specialist Program)
Royal Bank of Canada (RBC Bank)
05.2021 - 01.2022
Bilingual Operations Service Officer-PL Fulfillment
TD Bank
10.2020 - 04.2021
Bilingual Associate Operation III- Asset Transfer IN (Wealth management)
Royal Bank of Canada (RBC Bank)
12.2019 - 04.2020
Bilingual Senior Personal Banker (Account Collections-Estate)
BMO Financial Group
12.2017 - 04.2019
Bilingual Audit/Accounts Officer
Accounting & Consulting Group LTD
06.2014 - 08.2015
Associate OF Chartered Certified Accountant (ACCA) -
UK
Graduate Diploma In Business Administration -
Simon Fraser University-BC
Graduate Certificate in Fraud and Forensic Accounting -
Seneca College
Diploma in Business Marketing -
Centennial College
Bachelor of Commerce in Accounting and Finance Double Major -
Curtin University
Certified Fraud Examiner -
Association of Certified Fraud Examiner
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