Richard Bowler
Ajax,ON
Summary
Well-travel bus driver with proven track record of safely and efficiently transporting passengers around city. Extensive knowledge of street layouts and traffic regulations. Stays calm and composed in difficult situations while going extra mile to satisfy customers.
Overview
2
2
years of professional experience
Work History
Lunchroom Supervisor
Duffin's Bay Public School
11.2023 - Current
- Monitored student behavior and implemented corrective actions.
- Assisted teachers during non-meal hours with classroom and student support needs.
- Monitored students during lunchtime and provided verbal cues to students to manage behavior.
- Provided exemplary service to students, staff, and visitors.
- Established safe atmosphere for students to eat, socialize and relax prior to afternoon classes.
School Bus Driver
First Student
10.2022 - Current
- Obeyed provincial and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Maintained a B class license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Assisted students with boarding and exiting bus to reduce safety issues.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
Service Advisor
Canadian Tire
06.2023 - 10.2023
- Assist customers with locating parts for their vehicle
- Open Repair orders for each customer vehicle and or appointments
- Provide customers with estimates on recommend and require work
- Make sure technicians have the correct parts for each job
- Make sure all vehicles have a completed inspection
- Work with irate customers and help them calm down come to a even grounds
- Review inspections with customers and provide advice on recommend services
- Close department nightly and make all vehicles are pull inside the shop and sign-off the cash register.
SERVICE Desk Support-Temporary
Michael Garron Hospital
01.2023 - 04.2023
- Install Operating systems by WDS and executed other duties as required
- Create user's profiles in exchange and AD
- Supported the IT Manager, configured and maintained various hardware
- Set up equipment for employee use, performing or properly installing cables, operating systems or software
- Provided appropriate permissions to users for accessing files and databases
- Installed security software to protect networks
- Provided support to all hospital employees with login's, hardware, and new devices
- Diagnose application errors and escalate to appropriate team
- Oversaw VPNs to deliver secure virtual network access to remote users
- Liaised with network team to configure, implement, and administer LAN and WAN components.
Help Desk Support Specialist-contract
Kyndryl
02.2022 - 10.2022
- Opened service tickets for clients, documenting user information and description of the problem
- Initiated shipments to send equipment to clients and tracked return shipments
- Maintained composure and patience in the face of difficult customer situations, applying de-escalation techniques and positive customer support
- Set up equipment for employee use, performing or properly installing cables, operating systems, or software
- Provided appropriate permissions to users for accessing files and databases
- Installed security software to protect networks
- Set up user accounts, permissions, and passwords and defined network policies and procedures
- Supported various operating systems and server technologies
- Oversaw VPNs to deliver secure virtual network access to remote users
- Liaised with the network team to configure, implement, and administer LAN and WAN components.
Education
Diploma - Information Technology Professional
Trios College
Scarborough, ON04.2023
Skills
- Resolving Problems and Incidents
- Safe driving
- Pre-trip and post trip inspections
- Incident Reporting
- Clean drivers Abstract
- Excellent customer service
- Strong automobile mechanical background in case of minor repair and operation problem
- Ability to memorize complicated travel routes and adjust to short-term route changes
- Excellent interpersonal and communication skills
- Defensive Driving
- Class B Driver
Languages
English
Native or Bilingual
Timeline
Lunchroom Supervisor
Duffin's Bay Public School
11.2023 - Current
Service Advisor
Canadian Tire
06.2023 - 10.2023
SERVICE Desk Support-Temporary
Michael Garron Hospital
01.2023 - 04.2023
School Bus Driver
First Student
10.2022 - Current
Help Desk Support Specialist-contract
Kyndryl
02.2022 - 10.2022
Diploma - Information Technology Professional
Trios College
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