RICHARD BOKO
Winnipeg,MB
Summary
Results-driven finance student with a proven track record of managing customers with integrity and respect. Skilled in financial analysis, customer service, and problem-solving, with a strong focus on team collaboration and achieving results. Reliable, adaptable, and responsive to evolving business needs
Overview
7
7
years of professional experience
Work History
T1 Account Specialist Reviewer
Canada Revenue Agency
09.2023 - 10.2024
- Mentor new hires and answer to their work related questions
- Responsible to review processed cases
- Send Review performances Week
- Assist Resource Officer with new hires training
- Making calls on behalf of new employees until they become comfortable calling taxpayers
T1 Account Specialist
Canada Revenue Agency
04.2022 - 09.2023
- Review returns, forms, correspondence and related documents to ensure identification data is correctly completed
- Enter appropriate information from forms and documents to online systems
- Provide general information and explanations to taxpayers, benefit recipients and/or their representatives
- Verify and update banking information for taxpayers
- Translate and processing French correspondences
Key Holder
Salvation Army Thrift Store
05.2017 - 06.2020
- Performs all POS duties, front and back of house functions
- Mentoring and assisting new employees
- Processes refunds and exchanges
- Opening and closing procedures, coordinating with the head office
- Establishes effective and positive communication among all team members
- Assists store manager and assistant manager in maintain proper coverage and team schedule
- Ensuring that the store maintains customer service standards
- Ensuring that Team members adhere to break policy
- Follows and directs team members to follow store policies, procedure and adhere to merchandising and cleanliness standards
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed store personnel by delegating tasks and supervising daily operations.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Education
Bachelor of Commerce - Finance
University of Manitoba
Winnipeg05-2026
High School Diploma -
Collège Sturgeon Heights Collegiate
06.2017
Skills
- Privacy and confidentiality
- C Language
- Microsoft Office - Word ,Excel, PowerPoint
- Strong Mathematical and Statistical skills
- Communication
- Team building expertise
- Valid Class 5 license
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
T1 Account Specialist Reviewer
Canada Revenue Agency
09.2023 - 10.2024
T1 Account Specialist
Canada Revenue Agency
04.2022 - 09.2023
Key Holder
Salvation Army Thrift Store
05.2017 - 06.2020
High School Diploma -
Collège Sturgeon Heights Collegiate
Bachelor of Commerce - Finance
University of Manitoba
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