Judy Sauve
Calgary
Summary
Dynamic Collections Officer with the Canada Revenue Agency, skilled in skip tracing and effective communication. Proven track record in managing high-risk accounts and enhancing client relationships, leading to successful repayment solutions. Recognized for maintaining confidentiality and delivering exceptional customer service while navigating complex financial situations.
I am a hardworking and passionate job seeker with strong organizational skills eager to secure an online position involving customer service, taxes, and or accounting/bookkeeping. I am ready to help your team achieve company goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Collections Officer
Canada Revenue Agency
06.2021 - Current
- Maintained strong customer relationships through respectful communication and effective problem-solving techniques.
- Established positive rapport with clients, fostering trust and open lines of communication throughout the collections process.
- Managed a portfolio of delinquent accounts, effectively prioritizing high-risk cases to minimize potential losses.
- Maintained accurate records of all collections activities, ensuring proper documentation for auditing purposes.
- Evaluated customer financial situations, offering tailored solutions that promoted successful repayments while minimizing risk exposure for the company.
- Participated in regular team meetings to discuss progress toward goals, share best practices, and address any challenges faced within the department.
- Reviewed and analyzed credit reports to assess risk factors, aiding in the decision-making process for account management strategies.
- Used skip tracing and other techniques to locate debtors.
- Provided exceptional customer service while upholding professionalism during difficult conversations with debtors regarding their outstanding balances.
- Analyzed customer financial records to determine appropriate payment plan.
Settlement Officer
Immigration Refugees Citizenship Canada, IRCC
01.2020 - 06.2021
- Identified areas for process improvement, implementing changes that ultimately led to increased productivity and enhanced client satisfaction.
- Balanced multiple priorities while maintaining high-quality service levels by effectively allocating resources and managing time constraints.
- Provided excellent customer service by addressing concerns promptly and professionally.
- Managed high-volume caseloads, prioritizing tasks to meet tight deadlines and maintaining attention to detail.
- Maintained strong relationships with clients, fostering trust and credibility as their Settlement Officer.
- Negotiated, monitored and administered all aspects of grants and contributions agreements for various organizations that provided services to landed immigrants and refugees.
Collections Officer
Canada Revenue Agency
11.2019 - 01.2020
- Maintained strong customer relationships through respectful communication and effective problem-solving techniques.
- Established positive rapport with clients, fostering trust and open lines of communication throughout the collections process.
- Managed a portfolio of delinquent accounts, effectively prioritizing high-risk cases to minimize potential losses.
- Maintained accurate records of all collections activities, ensuring proper documentation for auditing purposes.
- Evaluated customer financial situations, offering tailored solutions that promoted successful repayments while minimizing risk exposure for the company.
- Participated in regular team meetings to discuss progress toward goals, share best practices, and address any challenges faced within the department.
- Reviewed and analyzed credit reports to assess risk factors, aiding in the decision-making process for account management strategies.
- Used skip tracing and other techniques to locate debtors.
- Provided exceptional customer service while upholding professionalism during difficult conversations with debtors regarding their outstanding balances.
- Analyzed customer financial records to determine appropriate payment plan.
Call Centre Tax and Benefits Agent Bilingual
Canada Revenue Agency
03.2017 - 11.2019
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Tailored communication strategies to different client segments, improving engagement.
- Answered taxpayers questions with respect to income tax and federal and provincial benefits.
Non-Filer/Registrant Income Excise Tax
Canada Revenue Agency
09.2014 - 09.2017
- Adhered to government policies and regulations regarding data oversight and confidentiality to promote overall information security.
- Ensured compliance with industry regulations by maintaining accurate documentation for audits and inspections.
- Maintained physical and computer-based filing systems.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Identified and classified documents or other electronic content according to characteristics such as security level and function.
- Maintained strict confidentiality while handling sensitive documents, protecting client privacy and company reputation.
- Contributed to smooth office operations by staying current on organizational changes that required updates to existing filing systems.
- Managed sensitive or confidential files with attention to data security and storage policies.
- Operated office equipment to scan and copy documents.
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
- Classified documents according to specified guidelines.
- Followed security protocols to protect sensitive and proprietary information.
- Created reports, correspondence and spreadsheets with Microsoft Office programs.
- Contacted taxpayers to file and register missing tax returns and GST/HST
Education
No Degree - Business, Administration, Accounting
SAIT, Bow Valley College
Calgary, AB04-2008
Diploma - Travel And Tourism Diploma
Algonquin College
Ottawa, ON04-1985
Skills
- Skip tracing
- Client confidentiality
- Customer service
- Effective communication
- Decision-making
- Investigative research
- Locating debtors
- Filing and bookkeeping
- Call center background
Languages
English
Native or Bilingual
French
Limited Working
Certification
CRA trained Collections officer
CRA trained client services call centre agent
IRCC trained Grants and Contributions officer
Timeline
Collections Officer
Canada Revenue Agency
06.2021 - Current
Settlement Officer
Immigration Refugees Citizenship Canada, IRCC
01.2020 - 06.2021
Collections Officer
Canada Revenue Agency
11.2019 - 01.2020
Call Centre Tax and Benefits Agent Bilingual
Canada Revenue Agency
03.2017 - 11.2019
Non-Filer/Registrant Income Excise Tax
Canada Revenue Agency
09.2014 - 09.2017
No Degree - Business, Administration, Accounting
SAIT, Bow Valley College
Diploma - Travel And Tourism Diploma
Algonquin College
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