RICHANBIR KAUR DHILLON
Vancouver,British Columbia
Summary
Highly motivated and experienced professional seeking a position in In-Flight Service Training Specialist with a strong background in developing and delivering comprehensive training programs. Experienced in providing coaching, and maintaining line qualifications for students. Proficient in conducting classroom instruction, ensuring compliance with regulatory standards, and fostering continuous improvement. Excellent communication and organizational skills combined with a passion for optimizing student performance and delivering exceptional customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
OFFICE ADMINISTRATOR
STRAIGHTEDGE CONTRACTORS
Vancouver, British Columbia
10.2020 - Current
- Prepare minutes of meetings and supervise and train other office support staff.
- Monitored customer issues to deliver best resolution course, following steps involved for appropriate procedures.
- Walked customers through online demonstrations to support better understanding of product features.
- Provided exceptional coaching to new hires and offered positive feedback on completed tasks.
- Performed variety of clerical and administrative duties pertaining to on-site and online support.
CUSTOMER SERVICE REPRESENTATIVE/
Husky
Vancouver, BC
03.2020 - 09.2020
- Greet clients and offer them quality service
- Perform cash register operations and other related activities
- Ensure safety of the company's property and money, prevent theft, cash deficits and product losses
- Complete various forms and work sheets to control sales, deposits and inventory
- Managed day-to-day decisions on logistical situations.
- Answered inbound calls, chats and emails to facilitate customer service.
FOOD SERVICE WORKER
MUCHO BURRITO, KING GEORGE
Vancouver, BC
01.2019 - 11.2019
- Cash handling and resolved customer concerns and relayed relevant information to supervisor
- Performed variety of duties related to food service.
- Monitored inventory to keep adequate stock of food items and supplies.
- Complied with company service standards, including inventory and cash control procedures.
POSTGRADUATE TRAINED TEACHER
Khalsa College Public School
Amritsar, Punjab
07.2015 - 12.2018
- Developed interesting course plans with multimedia learning tools
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Provided online support and coaching to foster continuous improvement and professional growth.
- Conducted classroom instruction and facilitation, delivering technical and teaching skills.
- Evaluated and coached student performance, providing timely feedback and guidance to enhance skills and performance.
ASSISTANT PROFESSOR
Khalsa College
Amritsar, Punjab
07.2014 - 04.2015
- Developed interesting course plans to meet academic, intellectual and social needs of students.
- Ensured training materials were up to date and maintained for optimal training delivery.
- Ensured training materials were up to date and maintained for optimal training delivery.
- Created lesson plans and developed instructional materials covering required topics and learning objectives.
- Prepared innovative course materials to encourage critical thinking and discussion.
ASSISTANT PROFESSOR
Guru Nanak Dev University College
Amritsar, PB
07.2013 - 02.2014
- Reviewed, evaluated, recommended changes, and modified existing or proposed training programs, adhering to approved reporting processes.
- Addressed inquiries, internal or external, regarding any aspect of Cabin Crew Training Delivery.
- Participated in faculty meetings to discuss and address internal or external inquiries, regarding departmental goals and strategies.
- Used multiple teaching styles to meet learning needs of each individual student.
- Planned class material to engage students in both online and in-person class environments.
ASSISTANT PROFESSOR
M.K. Group of Institutes, An Engineering College
Amritsar, Punjab
07.2011 - 08.2012
- Established fun learning rules in classroom to create hesitation free learning as well as great classroom environment
- Provided favourable surrounding to students to gain hands on experience.
- Used different technologies to teach students about various concepts related to the subject matter.
- Administered and graded tests and assignments to evaluate student performance and monitor progress.
Education
Master of Arts - Instructional Technology
NEW YORK INSTITUTE OF TECHNOLOGY
Vancouver, BC12.2020
Master of Arts - EDUCATION
Khalsa College of Education
AMRITSAR04.2013
Master of Arts - English
S.R. Govt. College
AMRITSAR04.2011
Bachelor of Arts - Science, English
Khalsa College of Education
AMRITSAR04.2010
Bachelor of Science - Science
BBK DAV College
AMRITSAR04.2008
Skills
- Verbal and Written Communication
- Technology-Based Learning Tools
- Training Program Development and Maintenance
- Online Support and Coaching
- Classroom Instruction and Facilitation
- Team Leadership
- Strong MS suite Proficiency
- Performance Evaluation and Feedback
- Training Material Management
- Strong Communication and Liaison Skills
- Customer Service and Technical Skills Instruction
- Team Collaboration and Support
Accomplishments
- Multimedia Authoring
- Digital storytelling
- Multimedia Activity Module
- E-Portfolio
- Steam Professional Development Session
- Unit Formative and Summative Assessment lesson Plans
- Advocacy Template
- Multicultural game
- UDL/UBD Lesson Plans
- Assistive/Adaptive Technology Product Review
- Unit lesson Plans with Technology
Languages
English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Certification
- Educational Credential Assessment CANADIAN EQUIVALENCY SUMMARY by WES.
- Attended and completed the 6-week Upper Intermediate 3, myEnglish course and has achieved a Distinction from British Council.
- Class 5 drivers License with British Columbia.
Timeline
OFFICE ADMINISTRATOR
STRAIGHTEDGE CONTRACTORS
10.2020 - Current
CUSTOMER SERVICE REPRESENTATIVE/
Husky
03.2020 - 09.2020
FOOD SERVICE WORKER
MUCHO BURRITO, KING GEORGE
01.2019 - 11.2019
POSTGRADUATE TRAINED TEACHER
Khalsa College Public School
07.2015 - 12.2018
ASSISTANT PROFESSOR
Khalsa College
07.2014 - 04.2015
ASSISTANT PROFESSOR
Guru Nanak Dev University College
07.2013 - 02.2014
ASSISTANT PROFESSOR
M.K. Group of Institutes, An Engineering College
07.2011 - 08.2012
Master of Arts - Instructional Technology
NEW YORK INSTITUTE OF TECHNOLOGY
Master of Arts - EDUCATION
Khalsa College of Education
Master of Arts - English
S.R. Govt. College
Bachelor of Arts - Science, English
Khalsa College of Education
Bachelor of Science - Science
BBK DAV College
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