Summary
Overview
Work History
Education
Skills
Timeline
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Iris De Los Santos

Sacramento,CA

Summary

I am an organized, dependable and well-qualified Administrative Assistant seeking a position where I can utilize my skill and success in managing accounting processes, improving controls and strengthening systems for optimal performance. I am Proficient in all aspects of accounting, including accounts payable and receivable, budget administration, HR, recruiting, onboarding, and many other clerical/office procedures/roles. I believe in demonstrating excellent customer service skills daily while maintaining operations with consistency, accuracy and full compliance with regulatory requirements.

Overview

13
13
years of professional experience

Work History

Office Administrator

Next Generations Food
11.2022 - Current
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Coordinated communications, financial processing, oversee accounts payable & receivable, recording sales, and other administrative functions.
  • Facilitated office productivity, coordinating personnel & delivery schedules, quality assurance, and warehouse operations.
  • Opened and closed location and monitored shifts for delivery distribution expectations to uphold successful operations strategies and maximize business success.
  • Interacted with customers by phone, email, or in-person as an first point of contact for sales and customer service.
  • Reconciled account files and produced monthly reports.

Sales/Office Administrative Assistant

Chalet Dessert's
03.2021 - 11.2022
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity
  • Developed and implemented onboarding and orientation programs for warehouse and production departments.
  • Recruited and maintained hiring goals for production of 18 per shift within first 45days of employment.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Created and delivered HR training sessions to staff, managers and executives.
  • Performed monthly financial reporting and recorded payments to keep accounting system updated.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Re-Designed brand new Website & Launched ahead of deadline, Personally oversaw websites communication, visual updates, photo shoots, content and all updates.

Front Office Assistant

Personal Reality & Mortgage Solutions
03.2018 - 09.2021
  • Established clear communicated with clients, processing teams and other third parties to achieve prompt loan closing goals.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Set up, stored and updated over 1500 customer files, department records and regulatory paperwork in first week.
  • Liaised with credit bureaus, employers and other sources to check applicants' credit and personal references.
  • Fielded customer complaints and provided solutions.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.

Career Services Coordinator

Intercoast Career College
10.2010 - 09.2016
  • Connected with business and recruiters to build relationships and increase opportunities for students.
  • Developed career and education plans based on individual needs.
  • Equipped students with job search skills to increase success chances.
  • Attended job fairs and visited classrooms to provide wide range of information to prospective job seekers.
  • Developed and deepened connections with mentees, influencing career and life choices of each potential program participant.
  • Enhanced community outreach to bring in new candidates, highlight programs and meet targets.
  • Excelled and increased student placement goals quarterly by 10-15% standards.
  • Led workshops for job seekers to provide information on job searching, application completion, and resume building.

Education

Certification - Business Administration And Management

American River College
Sacramento, CA

Skills

  • Strategic Planning
  • Recordkeeping and File Management
  • Effective Written and Verbal Communication
  • Microsoft Office
  • Administration and Operations
  • Creating Presentations and Proposals
  • Financial Records and Processing
  • Office Management Software
  • Microsoft Publisher
  • Electronic Filing System
  • Expense Reimbursements Tracking
  • Payroll and Accounts Payable Receivable
  • Office Production Evaluation
  • Human Resources Department Processes
  • Developing Office Systems
  • Sales and Marketing
  • Time Management
  • Productivity Performance
  • Budget Controls
  • E-Commerce Strategy
  • Customer Relationship Management
  • Managing Multiple Tasks
  • Verbal and Written Communication
  • Scheduling and Coordinating
  • Invoice Reconciliation
  • Sourcing Procedures
  • HR Policies
  • Employee Recruitment
  • New Employee Onboarding
  • Document Employee Information
  • Coordinating Training Materials
  • Quality Assurance Controls
  • Critical Thinking
  • Executive Management Support
  • Calm and Professional Under Pressure
  • Records Preparation
  • Distribution and Warehousing
  • P&L Comprehension
  • Business Workflows

Timeline

Office Administrator

Next Generations Food
11.2022 - Current

Sales/Office Administrative Assistant

Chalet Dessert's
03.2021 - 11.2022

Front Office Assistant

Personal Reality & Mortgage Solutions
03.2018 - 09.2021

Career Services Coordinator

Intercoast Career College
10.2010 - 09.2016

Certification - Business Administration And Management

American River College

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Iris De Los Santos