Richa Gupta
Surrey
Summary
Detail-oriented Support Assistant with more than 4 years of experience executing wide range of administrative duties with efficiency and accuracy. Collaborative team member working with employees across all organizational levels both confidently and respectfully for optimal productivity. Timely problem solver with talents in report preparation, documentation editing and supply ordering.
Overview
8
8
years of professional experience
Work History
Admin Support Assistant
BC Hydro (Contractor)
08.2024 - Current
- Contribute to team projects, supporting achievement of departmental goals.
- Coordinate with team members to streamline support processes.
- Enhanced communication between departments, facilitating issue resolution.
- Assist in the development of user manuals to facilitate self-service.
- Answer phone calls promptly and professionally, directing callers to appropriate personnel.
- Collaborate with cross-functional teams to ensure seamless communication and effective problem resolution.
- Schedule and coordinate meetings and personal schedules of executives and team members.
- Manage paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Identify and recommend changes to existing processes to improve accuracy, efficiency, and quality service.
- Volunteer to help with special projects of varying degrees of complexity.
OFFICE ADMINISTRATOR
A.D. Services Ltd.
09.2022 - Current
- Answering phone calls, booking meetings, designing filing system, supervising administration staff, generating reports, responding to emails, adhering to company policies, scheduling drug tests, tracking crucial deadlines, special project support
- Direct support to HR in scheduling shifts, preparing employee code of conduct and hiring process
- Occasional support for accounting staff in doing Accounts Payable and Receivables
ADMINISTRATIVE ASSISSTANT
Punjab State Power Corporation Ltd.
11.2019 - 08.2021
- Redirecting phone calls to relevant departments
- Ensuring safe cash handling and recording data in software
- Taking accurate minutes at company meetings
- Monitoring and ordering stationery and other office supplies
- Reviewing and coordinating office procedures to ensure that company policies are being met
MARKETING MANAGER
Shiva Cycles Ltd.
09.2016 - 11.2019
- Drafted sales presentations and bid proposals for the products, and handled monthly billings, invoicing and payment tracking for the key customer accounts along with negotiations
- Supported administrative project planning, scheduling, and adherence to budgets and timelines
- Maintained employment data pertaining to employees' records, job postings, new hires and exits for Sales and Logistics team
Education
Business and Project Management Diploma -
Vancouver Community College
08.2022
Master's - mathematics
04.2015
Bachelor of Education - undefined
04.2013
Bachelor of Science - undefined
04.2012
Skills
- Proficiency in MS Office
- Good Communicator
- Team Work
- Time Management
- Problem Solving
- Work Ethics
- Leadership
- Creativity
- Attention to detail
Languages
English
Hindi
Punjabi
Timeline
Admin Support Assistant
BC Hydro (Contractor)
08.2024 - Current
OFFICE ADMINISTRATOR
A.D. Services Ltd.
09.2022 - Current
ADMINISTRATIVE ASSISSTANT
Punjab State Power Corporation Ltd.
11.2019 - 08.2021
MARKETING MANAGER
Shiva Cycles Ltd.
09.2016 - 11.2019
Master's - mathematics
Bachelor of Education - undefined
Bachelor of Science - undefined
Business and Project Management Diploma -
Vancouver Community College
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