Laura Dempsey
Sicamous,BC
Summary
Successfully graduated from Seneca College with a 3.5 GPA in the Travel & Tourism- Flight Services Program. Extensive experience in the Hospitality industry. Recognize the importance of accuracy and achieve optimal levels of personal performance and accomplishment. Exceptional customer service skills and positive attitude. Willing to relocate: Anywhere.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Field Services Administrator
BC Hydro-Mica Creek, BC
2023.02 - Current
- Responsible for Operations Administrative duties while supporting Crews such as Electricians, CPC and GPO's
- Daily duties involve processing employee's expenses, overseeing various contracts, creation of PR's/PO's, processing payments to vendors in a timely manner, onboarding of new employees and contractors, ordering of office supplies, navigating various systems, providing efficient on-site assistance
- Assist various other departments when required. For example, often assist Planning & Scheduling department with work packages
Administration Assistant
Randstad (BC Hydro Contract)-Mica Creek, BC
2022.07 - 2023.02
- Responsible for supporting the Capital Infrastructure Project Delivery Team with all Administration Tasks
- Duties involve ensuring all employees and contractors access Mica Generating Station have required training requirements, arrange accommodation at Townsite, administer locks, answer emails, arranging training, and overall supporting the team wherever necessary.
Assistant Project Coordinator
Jordan Cochrane Construction-Revelstoke, BC
2021.11 - 2022.07
- Duties involve assisting the Project Manager in day to day tasks to ensure projects progress efficiently and effectively
- Project Coordination duties include reading drawings, coordinating sub-trades, procurement, scheduling inspections, client communication, corresponding with suppliers, assisting with estimates and bids, and ensuring the budget is on track
- Administrative duties include recruitment, managing calendars, scheduling meetings, answering phones, responding to emails in a timely manner, and assist any department in need.
Front Office Manager
The Sutton Place Hotel-Revelstoke, BC
2021.07 - 2021.11
- Responsible for daily operations of the Front Office Department
- Duties involve overseeing and leading the front desk team to ensure customer quality service, rate and inventory management, problem-solving and guest recovery, responding to emails in a timely manner, scheduling of staff, billing procedures and month-end financial duties
- Recruitment duties involve reviewing resumes, interviewing and screening candidates
Group Sales Coordinator
The Sutton Place Hotel-Revelstoke, BC
2019.12 - 2021.07
- Responsible for coordinating with the Senior Sales Manager for group reservations at the Sutton Place Hotel
- Duties include contracting accommodation for smaller groups, and weddings, negotiating discounted rates, and ensuring needs are met. Ensuring presence when groups/weddings arrive and offering personable and welcoming service
- Also ensured adequate information was provided to all departments to ensure a seamless arrival and stay for incoming groups
Assistant Front Office Manager
Lake Louise Inn-Lake Louise, AB
2017.08 - 2019.09
- Responsibilities include leading and assisting the Front Office Department in order to ensure the highest standards
- Duties involve handling guest complaints in a professional and composed manner, managing employees, recruiting for Guest Service Agent positions, responding to reviews in a timely manner, and completing daily front desk duties while offering guests exceptional and personalized service
Reservations Supervisor/ Guest Service Agent
Lake Louise Inn-Lake Louise, AB
2015.02 - 2016.09
- Responsible for Frequent Independent Traveller (FIT) reservations
- Duties included interacting with travel agents and tour operators to accommodate mutual guests and create their reservations to fulfill their travel requirements
- Rate and inventory management
- Responsible for generating and distributing important revenue reports
- Performed front desk duties in a fast-paced work environment while offering exceptional customer service to ensure a memorable vacation in the Canadian Rockies.
Education
Diploma - Travel & Tourism
Seneca College of Arts & Technology
Markham, ON08.2014
High School Diploma -
Campbellford District High School
Campbellford, ON06.2012
Skills
- Office Administration
- Management
- Interviewing
- Guest Services
- Documentation And Reporting
- Personable and Approachable
- Team Collaboration
- Schedule Coordination
- New Hire Onboarding
- Project Management
Certification
First Aid, 03/01/27
Timeline
Field Services Administrator
BC Hydro-Mica Creek, BC
2023.02 - Current
Administration Assistant
Randstad (BC Hydro Contract)-Mica Creek, BC
2022.07 - 2023.02
Assistant Project Coordinator
Jordan Cochrane Construction-Revelstoke, BC
2021.11 - 2022.07
Front Office Manager
The Sutton Place Hotel-Revelstoke, BC
2021.07 - 2021.11
Group Sales Coordinator
The Sutton Place Hotel-Revelstoke, BC
2019.12 - 2021.07
Assistant Front Office Manager
Lake Louise Inn-Lake Louise, AB
2017.08 - 2019.09
Reservations Supervisor/ Guest Service Agent
Lake Louise Inn-Lake Louise, AB
2015.02 - 2016.09
Diploma - Travel & Tourism
Seneca College of Arts & Technology
High School Diploma -
Campbellford District High School
First Aid, 03/01/27
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