DANICE LESTER
Pitt Meadows,Canada
Summary
Dynamic Product Delivery Manager at BC Hydro with a proven track record in driving process improvements and enhancing operational efficiency. Skilled in data analysis and critical thinking, I lead cross-functional teams to optimize product performance and foster stakeholder engagement, delivering impactful solutions that elevate customer satisfaction and business outcomes.
Overview
17
17
years of professional experience
Work History
Product Delivery Manager – Commercial & Industrial
BC Hydro
Vancouver, Canada
10.2023 - Current
- Lead a cross-functional team of 16+ specialists and representatives across product and business accounts.
- Collaborate with stakeholders including AP, Billing, Contact Center, Engineering, Treasury, and Product Management to streamline operations.
- Resolve moderately complex issues and drive process improvements in partnership with Business Improvement Managers.
- Approve agreements and payments for Commercial and Industrial Key Account customers, including EV Rebate and Fleet Program escalations.
- Provide coaching and leadership across the department, fostering a safe, inclusive, and high-performing culture.
- Apply BC Hydro best practices to develop creative solutions and system enhancements.
- Champion continuous improvement by encouraging team-driven ideas and tracking them through the Business Improvement Tracker.
Product Development Specialist
BC Hydro
Vancouver, Canada
11.2015 - 10.2023
- Manage reporting and forecasting for large commercial and industrial program budgets, serving as a data analysis SME.
- Lead process improvements with IT, Product Management, Innovation and Delivery, and Key Accounts.
- Support xRM and EM systems to enhance visibility into savings and fiscal performance.
- Oversee the Industrial Employee Awareness Program, and the Prince George Substation Power Factor Pilot.
- Leverage deep knowledge of BC Hydro programs, policies, and rate structures to inform strategic decisions.
- Known for critical thinking and gap analysis that drives program optimization.
Product Delivery Specialist – Back Up Team Lead
BC Hydro
Vancouver, Canada
08.2008 - 11.2015
- Manage reporting and forecasting for Large Commercial and Industrial program budgets, serving as subject matter expert on data analysis.
- Drive process improvements in collaboration with IT, Key Accounts, Product Managers, and Engineering.
- Provide xRM system support and reporting enhancements to improve visibility into savings and fiscal performance.
- Lead the Industrial Employee Awareness program and oversaw recruitment and operations for the Hope substation Power Factor initiative.
- Apply deep knowledge of BC Hydro programs, policies, and rate structures to support strategic decisions.
- Recognized for critical thinking and analytical skills, particularly in identifying gaps and optimizing program processes.
- Respond to and resolve sales staff and customer concerns and questions, and prepare progress and summary reports related to achievement of sales targets.
- Subject matter expert for all Commercial and Industrial Offers.
- Provide leadership and training other EM staff including but not limited to, technical guidance, coordination, and direction to staff on the process of programs.
- Liaise with Product Management, Finance, Engineering, and other EM stakeholders to monitor, review and resolve credit and technical issues, problems, and concerns.
- Participate in program and product development planning with Product Management and other EM department staff.
- Reporting for stakeholders – Complete monthly reporting to senior managers.
Education
Business Administration -
Douglas College
09-2006
Highschool Graduation -
Pitt Meadows Secondary
Pitt Meadows06-2005
Skills
- Database and website management
- Microsoft Office applications
- Data visualization
- Customer relationship management
- Effective communication
- Critical thinking
- Negotiation and conflict resolution
- Project management
- Sales and marketing strategies
- Organizational skills
- Team collaboration
- Leadership
- Data analysis
- Process improvement
- Stakeholder engagement
- Operational efficiency
- Cross-functional collaboration
References
Upon request
Timeline
Product Delivery Manager – Commercial & Industrial
BC Hydro
10.2023 - Current
Product Development Specialist
BC Hydro
11.2015 - 10.2023
Product Delivery Specialist – Back Up Team Lead
BC Hydro
08.2008 - 11.2015
Business Administration -
Douglas College
Highschool Graduation -
Pitt Meadows Secondary
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