Ricardo Alfaro
Laval,QC
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Acting Manager
Tyco - Tyco Integrated Security
05.2007 - Current
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Improved response times by prioritizing and efficiently managing emergency calls.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Collaborated closely with law enforcement agencies to ensure timely responses to incidents requiring police intervention.
- Assisted in updating department policies and procedures to improve overall efficiency and effectiveness of emergency dispatch operations.
- Effectively managed stressful situations, maintaining a calm demeanor while providing crucial support to both callers and first responders.
- Contributed positively towards team morale by fostering a supportive work environment within the dispatch center.
- Identified areas for process improvement within the dispatch center, leading to increased efficiency without sacrificing quality service.
- Implemented caller follow-up program that provided additional support after initial incident resolution, ensuring ongoing care and assistance.
- Exceeded performance metrics in both call handling and dispatch accuracy, resulting in a higher level of service to the community.
- Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
Education
Professional Diploma - Accounting
Ecole Des Etudes Professionels Stella Maris
Montreal, QC06.1996
Skills
- Audition preparation
- Vocal projection
- Character Development
- Influencing skills
- Employee Scheduling
- Performance Coaching
Languages
English
Full Professional
French
Full Professional
Spanish
Native or Bilingual
Timeline
Acting Manager
Tyco - Tyco Integrated Security
05.2007 - Current
Professional Diploma - Accounting
Ecole Des Etudes Professionels Stella Maris
Similar Profiles
Curtis D. Pugh IIICurtis D. Pugh III
PRODUCT SUPPORT TECHNICIAN at Tyco Integrated SecurityPRODUCT SUPPORT TECHNICIAN at Tyco Integrated Security
Davis WilliamDavis William
System Service Technician at Tyco Integrated SecuritySystem Service Technician at Tyco Integrated Security
Barbara IkerdBarbara Ikerd
National Dispatch Center at Tyco Integrated SecurityNational Dispatch Center at Tyco Integrated Security