Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Shania Beaulieu

Laval,QC

Summary

Skilled in problem-solving and communication, I enhanced customer satisfaction at Fido Solutions by resolving complex issues under pressure. My experience spans from call center service to mentoring at Trails End Camp, demonstrating teamwork and a calm, professional demeanor. Achieved notable improvements in client and camper experiences through effective relationship building and issue resolution.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Daycare Worker

Vera
11.2024 - 02.2025
  • Developed engaging educational activities to promote cognitive and social skills.
  • Assisted in meal preparation and maintained cleanliness of dining areas.
  • Communicated effectively with parents regarding children's progress and needs.
  • Monitored children during playtime, promoting cooperative play and conflict resolution.
  • Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
  • Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
  • Distributed food, napkins, and beverages in preparation for snack time.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Maintained child-friendly environment with access to outdoor activities.
  • Facilitated language development among children through reading aloud, storytelling, and engaging in age-appropriate conversations throughout the day.
  • Encouraged children to develop healthy social and emotional skills.
  • Assisted in potty training and other daily hygiene activities to support child development.
  • Provided emotional support and guidance to children during difficult times.
  • Read stories, sang songs and facilitated creative play.

  • Helped children develop motor skills in preparation for preschool and kindergarten.
  • Supported child development by implementing age-appropriate learning activities tailored to individual needs.

Call Centre Agent

Fido Solutions
12.2018 - 11.2019
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Day Camp Counselor

Trails End Camp
06.2016 - 08.2016
  • Gained trust of parents by maintaining open lines of communication and addressing any concerns promptly.
  • Served as a mentor for new staff members by providing guidance on best practices in day camp management.
  • Collaborated with fellow staff members to ensure smooth daily operations at the day camp.
  • Actively participated in staff meetings to discuss ways to improve the camp experience for both campers and staff members.

Day Camp Worker

Trails End Camp
06.2015 - 08.2015
  • Ensured proper supervision during field trips to maintain safety while fostering an enjoyable experience for the children.
  • Fostered independence in each child with age-appropriate responsibilities designed specifically for their developmental stage.
  • Enhanced camper experience by developing and implementing engaging daily activities.
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.

Baby Sitting

Neighbour
02.2015 - 05.2015
  • Developed strong bonds with the family and children.
  • Talked to parents about concerns or issues with children during babysitting.
  • Kept detailed records of each babysitting session including hours worked, activities completed, and any pertinent notes for parents.
  • Maintained clean and organized living spaces throughout duration of babysitting responsibilities.

Education

High School -

Laval Senior Academy
Laval, QC
06.2016

Skills

  • Problem-solving skills
  • Verbal and written communication
  • Resolving issues
  • Communicating with clients
  • Gathering information
  • Patience
  • Calm disposition
  • Fluent in Language

Languages

English
French

Certification

•CPR Certified in Emergency Child care First Aid & CPR /AED Level B

• 90 Hour Vanier College Certificate for First Steps In Early Childhood Education

Timeline

Daycare Worker

Vera
11.2024 - 02.2025

Call Centre Agent

Fido Solutions
12.2018 - 11.2019

Day Camp Counselor

Trails End Camp
06.2016 - 08.2016

Day Camp Worker

Trails End Camp
06.2015 - 08.2015

Baby Sitting

Neighbour
02.2015 - 05.2015

High School -

Laval Senior Academy

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Shania Beaulieu