Shania Beaulieu
Laval,QC
Summary
Skilled in problem-solving and communication, I enhanced customer satisfaction at Fido Solutions by resolving complex issues under pressure. My experience spans from call center service to mentoring at Trails End Camp, demonstrating teamwork and a calm, professional demeanor. Achieved notable improvements in client and camper experiences through effective relationship building and issue resolution.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Daycare Worker
Vera
11.2024 - 02.2025
- Developed engaging educational activities to promote cognitive and social skills.
- Assisted in meal preparation and maintained cleanliness of dining areas.
- Communicated effectively with parents regarding children's progress and needs.
- Monitored children during playtime, promoting cooperative play and conflict resolution.
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
- Distributed food, napkins, and beverages in preparation for snack time.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Maintained child-friendly environment with access to outdoor activities.
- Facilitated language development among children through reading aloud, storytelling, and engaging in age-appropriate conversations throughout the day.
- Encouraged children to develop healthy social and emotional skills.
- Assisted in potty training and other daily hygiene activities to support child development.
- Provided emotional support and guidance to children during difficult times.
- Read stories, sang songs and facilitated creative play.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Supported child development by implementing age-appropriate learning activities tailored to individual needs.
Call Centre Agent
Fido Solutions
12.2018 - 11.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Day Camp Counselor
Trails End Camp
06.2016 - 08.2016
- Gained trust of parents by maintaining open lines of communication and addressing any concerns promptly.
- Served as a mentor for new staff members by providing guidance on best practices in day camp management.
- Collaborated with fellow staff members to ensure smooth daily operations at the day camp.
- Actively participated in staff meetings to discuss ways to improve the camp experience for both campers and staff members.
Day Camp Worker
Trails End Camp
06.2015 - 08.2015
- Ensured proper supervision during field trips to maintain safety while fostering an enjoyable experience for the children.
- Fostered independence in each child with age-appropriate responsibilities designed specifically for their developmental stage.
- Enhanced camper experience by developing and implementing engaging daily activities.
- Worked with children of varying age, interest, skill, and developmental levels.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
Baby Sitting
Neighbour
02.2015 - 05.2015
- Developed strong bonds with the family and children.
- Talked to parents about concerns or issues with children during babysitting.
- Kept detailed records of each babysitting session including hours worked, activities completed, and any pertinent notes for parents.
- Maintained clean and organized living spaces throughout duration of babysitting responsibilities.
Education
High School -
Laval Senior Academy
Laval, QC06.2016
Skills
- Problem-solving skills
- Verbal and written communication
- Resolving issues
- Communicating with clients
- Gathering information
- Patience
- Calm disposition
- Fluent in Language
Languages
English
French
Certification
•CPR Certified in Emergency Child care First Aid & CPR /AED Level B
• 90 Hour Vanier College Certificate for First Steps In Early Childhood Education
Timeline
Daycare Worker
Vera
11.2024 - 02.2025
Call Centre Agent
Fido Solutions
12.2018 - 11.2019
Day Camp Counselor
Trails End Camp
06.2016 - 08.2016
Day Camp Worker
Trails End Camp
06.2015 - 08.2015
Baby Sitting
Neighbour
02.2015 - 05.2015
High School -
Laval Senior Academy
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