Rhonda LeBlanc
Dieppe,NB
Summary
High-performing multi-unit operations leader with extensive experience in retail management and a proven track record of delivering exceptional results. Achieved the highest controllable profit percentage in the country, by driving customer engagement, optimizing operational efficiencies, and executing strategic initiatives. Skilled in P&L management, inventory control, loss prevention, and talent development. Adept at leading large teams, supervising new store openings, and delivering impactful training sessions at national conferences.
Natural leader with motivational approach to inspiring employee performance. Skilled at connecting with customers and cultivating brand loyalty.
Overview
20
20
years of professional experience
Work History
Franchise Owner
Propertyguys.com
03.2022 - Current
- Successfully listed and sold homes
- Achieving a closing ratio exceeding 50%.
- Managed all aspects of a thriving business, including client acquisition, contract negotiations, and financial oversight.
- Developed and executed targeted marketing campaigns, utilizing social media, direct mail, and community outreach to drive leads.
- Organized and hosted successful home shows to showcase properties and attract potential buyers.
- Built a strong rapport with clients through personalized service and in-depth market knowledge.
- Excelled in door-to-door sales, demonstrating persuasive communication skills and resilience.
Store Manager
Ashley Homestore
02.2023 - 11.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Hired, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Spearheaded the turnaround of a non-profitable store, driving it to achieve the second-highest sales volume in the district.
- Implemented effective operational strategies, streamlining processes to increase efficiency and profitability.
Regional Manager
Modern Canada
11.2021 - 07.2022
- Ensured full adherence to contractual obligations for licensees, maintaining compliance and operational standards.
- Conducted regular inspections of retail stores, delivering actionable follow-up reports to improve performance.
- Recruited and hired high-caliber licensees, fostering long-term business partnerships.
- Communicated company strategies and business priorities, ensuring alignment across all levels of the organization.
- Delivered comprehensive training and coaching to enhance licensee performance and operational efficiency.
District Manager
Stokes
11.2015 - 03.2020
- Oversaw operations for 15 stores, maximizing sales and profitability while controlling labor and operational costs.
- Communicated company strategy and business priorities effectively to drive alignment in a fast-paced environment.
- Developed and executed SMART action plans to meet and exceed sales objectives consistently.
- Recruited, trained, and coached high-performing teams, ensuring proper development and succession planning.
- Delivered exceptional customer service by enforcing quality standards and fostering a customer-centric culture.
- Conducted regular store visits, providing actionable follow-ups to improve performance and compliance.
- Maintained inventory control and loss prevention practices to protect company assets.
- Ensured visual merchandising and marketing standards aligned with company goals and brand image.
- Conducted individual performance evaluations and appraisals, identifying opportunities for growth and improvement.
- Developed and trained new Area Managers, ensuring readiness for multi-unit leadership roles.
- Transitioned task-oriented stores into dynamic sales environments with a strong focus on customer service.
- Enhanced operational standards, streamlined personnel processes, and optimized merchandising strategies.
- Created and implemented innovative selling and merchandising programs, resulting in measurable improvements in bottom-line performance.
- Motivated and influenced teams to exceed goals through effective communication and leadership.
Senior District Manager
EB Games
09.2012 - 02.2015
- Directed the complete success of a multi-unit district while mentoring and coaching an Area Manager in multi-unit management.
- Led training conference calls for District Managers, providing actionable insights to enhance operational effectiveness.
- Researched, developed, and delivered mentoring materials to support leadership growth and skill development.
- Provided one-on-one mentorship and facilitated conference calls for Group Managers, focusing on leadership strategies and profit optimization.
- Collaborated with teams to identify high-impact profit opportunities and implement targeted solutions.
- Built and maintained strong relationships with field teams, peers, and Home Office to ensure alignment with company goals.
District Manager
EB Games
05.2005 - 09.2012
- Directed operations for 14 stores with a combined annual volume of $25 million, consistently achieving top-tier results in sales and profitability.
- Maintained the highest controllable profit percentage in the country for seven consecutive years.
- Maximized sales opportunities through strategic inventory placement and merchandise analysis.
- Achieved P&L objectives by driving profits and controlling payroll and other expenses.
- Conducted quarterly loss prevention audits, ensuring the protection of company assets through robust inventory control practices.
- Recruited, hired, and trained Store Managers, fostering a high-performance culture and ensuring operational excellence.
- Supervised new store openings, ensuring seamless launches aligned with company standards.
- Delivered training sessions at national conferences, contributing to company-wide knowledge sharing and professional development.
- Ensured timely and effective resolution of customer complaints to enhance satisfaction and loyalty.
Education
High School Diploma -
Moncton High School
Moncton, NBSkills
- Brand compliance
- Franchise relations
- Operations management
- Small business operations
- Verbal and written communication
- Relationship building
- Customer relations
- Staff management
- Strategic planning
- Sales leadership
- Sales strategy development
- Staff hiring
- Crisis management
- Employee development
Accomplishments
- 2003: Vice President’s Award - Store Manager
- 2003: President’s Award - Store Manager
- 2004: Vice President’s Award - Store Manager
- 2007: Vice President’s Award - District Manager
- 2007: President’s Award - District Manager
- 2007: Shrink Control Award - District Manager
- 2008: Shrink Control Award - District Manager
- 2009: Shrink Control Award - District Manager
- 2010: Trip to Ireland - District Manager (Awarded for exceptional performance)
- 2012: 1st Place for DM Ranking Report Award
- 2015: Christmas Contest - 2nd Place
- 2016: Christmas Contest - 1st Place (Trip for 2 Down South)
- 2018: Christmas Contest - 1st Place (Trip for 2 Down South)
- 2018: Visual Presentation Contest - 1st Place
Stokes Inc/Think Kitchen
Languages
English
Native or Bilingual
Timeline
Store Manager
Ashley Homestore
02.2023 - 11.2024
Franchise Owner
Propertyguys.com
03.2022 - Current
Regional Manager
Modern Canada
11.2021 - 07.2022
District Manager
Stokes
11.2015 - 03.2020
Senior District Manager
EB Games
09.2012 - 02.2015
District Manager
EB Games
05.2005 - 09.2012
High School Diploma -
Moncton High School
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