Nicolas Bedard-Reid
Moncton,NB
Summary
Talented Manager with expert team leadership, planning and organizational skills built during a successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
9
9
years of professional experience
Work History
RESOURCE CENTRE MANAGER
PROPERTYGUYS.COM
03.2017 - Current
- Covered daily business requirements with well-organized schedules and properly delegated assignments.
- Monitored employee work to assess performance and identify knowledge gaps.
- Organized training for new team members and routine retraining for established employees.
- Established fruitful working relationships with employees, management and vendors.
- Led and influenced staff through effective motivation, leveraging individual strengths to optimize customer satisfaction and maximize productivity.
- Hired qualified employees using targeted strategies to reach candidates.
- Oversaw employee recruitment, training and onboarding processes.
Customer Service Representative
Enterprise Rent-A-Car
01.2016 - 03.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative Trainer
Alpine Access
06.2015 - 01.2016
- Enhanced customer satisfaction by providing exceptional training to customer service representatives.
- Reduced employee turnover rate through the implementation of comprehensive training programs for new hires.
- Streamlined onboarding process for new customer service representatives, resulting in increased efficiency and reduced training time.
- Mentored underperforming employees, leading to improved performance and meeting company targets consistently.
- Collaborated with management to identify areas of improvement in customer service processes and implemented changes accordingly.
Education
Bachelor of Science - Protection, Security And Investigation
Loyalist College of Applied Arts And Technology
Belleville, ON03.2009
Skills
- Business Administration
- Staff Development
- Business Development
- Workforce Management
- Operations Management
- Performance Evaluations
- Customer Relationship Management (CRM)
- Sales Techniques
- Team Leadership
- Key Performance Indicators
- Schedule Preparation
- Staff Management
Languages
English
Native or Bilingual
French
Limited Working
Timeline
RESOURCE CENTRE MANAGER
PROPERTYGUYS.COM
03.2017 - Current
Customer Service Representative
Enterprise Rent-A-Car
01.2016 - 03.2017
Customer Service Representative Trainer
Alpine Access
06.2015 - 01.2016
Bachelor of Science - Protection, Security And Investigation
Loyalist College of Applied Arts And Technology
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