Rhea Saragoza Goc-ong

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• Sorted documents and maintained organized filing process
• Compiled, verified accuracy, and sorted information to prepare source data for computer entry.
• Verified accuracy of data entered into system to produce error-free reports.
• Checked for accuracy by verifying data and records.
• Kept optimal quality levels to prevent critical errors and support team performance targets.
• Tracked customer service cases and updated service software with customer information.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Completed data entry tasks with accuracy and efficiency.

• Quality Control and Assurance
• Worked flexible hours across night, weekend, and holiday shifts.
• Used Microsoft Word and other software tools to create documents and other communications.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Offered technical support and troubleshoot issues to enhance productivity and ensure safe working environment.
• Updated spreadsheets and databases to track, analyze and report on performance.

• Inventory Management and Warehouse Logistics
• Order Fulfillment
• ·Shipping and Receiving
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Conducted routine inspections to check quality and compliance with established specifications.
• Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
• Maintained compliance with company policies, objectives and communication goals.
• Streamlined operations to improve process efficiency.
• Tracked and prepared quarterly reports to present to leadership.
• Evaluated employee performance and coached and trained to improve weak areas.
• Assisted with day-to-day operations, working efficiently and productively with all team members.