Doris Hila
Winnipeg,MB
Summary
An experience professional with a background in legal administration, data management, and community engagement. Proficient in switchboard operation and data entry with a keen eye for detail and accuracy. Experienced in facilitating supervised visitation sessions between children and parents, ensuring safety and compliance. Committed to leveraging my skills and experiences to contribute effectively to administrative roles within government institutions or community-focused organizations.
Overview
2
2
years of professional experience
Work History
Data Entry Clerk
Manitoba Justice - Data Entry
01.2024 - Current
- Conducted high-volume data entry tasks with 99% accuracy, inputting information into databases and spreadsheets efficiently and effectively
- Resolved data discrepancies and verified accuracy of information, ensuring data integrity and reliability for reporting purposes
- Collaborated with team members to streamline data entry processes, resulting in 20% increase in productivity.
Clerk Typist
Manitoba Justice - Document Administration
02.2023 - 01.2024
- Managed multi-line switchboard, directing calls to appropriate departments and providing courteous assistance to callers, achieving a 95% call resolution rate
- Processed pardon applications with meticulous attention to detail, ensuring accuracy and compliance with legal requirements
- Assisted in the preparation and distribution of legal documents, maintaining confidentiality and integrity of sensitive information.
Child Care Assistant
Crestview School Children's Centre
09.2022 - 01.2023
- Provided compassionate and attentive care to children aged 2-5, fostering their physical, emotional, and cognitive development through engaging activities and structured routines
- Implemented behavior management strategies and positive reinforcement techniques, resulting in a 30% decrease in behavioral incidents within the first year
- Established effective communication channels with parents, hosting monthly meetings to discuss child progress and address concerns, resulting in a 90% satisfaction rate.
Visitation Monitor
Winnipeg Children`s Access Agency Inc.
12.2021 - 07.2022
- Facilitated supervised visitation sessions between children and parents, ensuring a safe and supportive environment in compliance with court orders and agency policies
- Mediated conflicts and de-escalated tense situations with professionalism and empathy, resulting in 95% successful visitation sessions without incident
- Maintained accurate records and documentation of visitation sessions, ensuring compliance with legal requirements and providing valuable insights for case management.
Education
Bachelor of Arts - Psychology And Social Sciences
Canadian Mennonite University
Winnipeg, MB04.2022
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint) - Proficient in utilizing Microsoft Office applications, including Word, Excel, and PowerPoint Skilled in creating and formatting documents, spreadsheets, and presentations Experience in using advanced features such as formulas, charts, and pivot tables in Excel, and designing visually engaging presentations in PowerPoint
- Database Management - Proficient in managing databases, including data entry, data organization, and data retrieval Skilled in using database software to maintain and update records efficiently Experience in ensuring data accuracy, resolving discrepancies, and implementing data security measures to protect sensitive information
- Switchboard Operation - Experienced in efficiently managing multi-line switchboards, including answering and transferring calls, taking messages, and providing courteous assistance to callers
- Communication - Strong time management skills, adept at prioritizing tasks, meeting deadlines, and efficiently allocating resources to maximize productivity and achieve goals
- Conflict Resolution - Proven ability to resolve conflicts and diffuse tense situations effectively, maintaining professionalism and impartiality, particularly in the context of visitation monitoring and working with diverse populations
- Organizational Skills - Strong organizational skills with the ability to manage multiple tasks and responsibilities simultaneously, ensuring efficient and effective workflow in fast-paced environments
- Adaptability - Highly adaptable to new environments and situations, with the ability to quickly learn and apply new skills and knowledge as needed
- Time Management: Strong time management skills, adept at prioritizing tasks, meeting deadlines, and efficiently allocating resources to maximize productivity and achieve goals
Volunteer Experience
- Vice President, Albanian Community in Winnipeg.
- Provided leadership and guidance to community initiatives, fostering unity and cultural awareness among members.
- Organized cultural events and fundraisers to promote Albanian heritage and community engagement.
- Represented the community at local meetings and events, advocating for the interests of the Albanian diaspora.
- International Student Support Voluntee.
- Assisted international students with orientation and academic integration, promoting cross-cultural understanding and inclusivity.
- Organized cultural exchange events and workshops to facilitate interaction between international and domestic students.
- Collaborated with university staff to address the needs and concerns of international students and enhance their overall experience.
Languages
Albanian
Native or Bilingual
English
Native or Bilingual
Timeline
Data Entry Clerk
Manitoba Justice - Data Entry
01.2024 - Current
Clerk Typist
Manitoba Justice - Document Administration
02.2023 - 01.2024
Child Care Assistant
Crestview School Children's Centre
09.2022 - 01.2023
Visitation Monitor
Winnipeg Children`s Access Agency Inc.
12.2021 - 07.2022
Bachelor of Arts - Psychology And Social Sciences
Canadian Mennonite University
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