Renuka Chauhan
Surrey,Canada
Summary
Accomplished professional with experience in optimizing administrative and operational processes. Proven ability to efficiently handle processing tasks and prioritizing to meet deadlines.
Expertise in data management and attention to detail ensures adaptability to changing priorities.
Overview
12
12
years of professional experience
Work History
Assessment Processing Clerk
Canada Revenue Agency
05.2024 - 03.2025
- Reviewing tax returns to determine the tax, benefits and penalties based on applicable laws and regulations.
- Assessing tax returns for potential discrepancies and resolving them by contacting the taxpayers.
- Maintained high levels of data confidentiality with secure filing systems and adherence to strict privacy policies.
- Interacting with taxpayers or their representatives telephonically providing them with clear explanations regarding changes to their assessments.
- Ensured compliance with regulatory requirements through diligent monitoring of submitted documentation for completeness and consistency.
- Maintaining good relations with taxpayers thus educating them with correct taxing information.
- Improved data accuracy by diligently reviewing and verifying information on processing documents.
Customer Experience Associate
The Bank of Nova Scotia
02.2024 - 05.2024
- Demonstrated outstanding customer service by helping customers with their day to day transactions.
- Displayed professionalism by handling strict protocols and security while delivering efficient and friendly customer service.
- Educated clients on financial products, generated new business and delivered exceptional customer service.
- Generated repeat business through exceptional customer service and responded to customer concerns using standard procedures.
- Build Trusted relationships thereby providing exceptional customer service.
Junior Development Co-Ordinator
M L Emporio Properties
12.2022 - 07.2023
- Assisting with the participation of public organization meetings.
- Performing administration duties, co-ordination of meeting minutes.
- Communicating and working within a team to accomplish the assigned tasks.
Assistant Manager
Punjab and Sind Bank
09.2013 - 09.2022
- Dedicated to providing complete knowledge of company products and services for optimized customer service.
- Monitored cash intake and deposit records, processing financial and non-financial transactions.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisting with administrative tasks such as data entry and document processing.
- Developed strategies to increase sales and drive profits.
- Provided guidance on financial planning, retirement planning, and investment strategies based on client’s needs and long-term goals.
- Assisted customers with various loan applications, mortgages, lines of credit, and loan approval processes.
- Participate in year-end activities, ensuring accurate filings and compliance with statutory deadlines.
- Educated customers on digital banking tools such as mobile banking, internet banking, ATM card usage, etc.
- Review, validate, and reconcile pension files to ensure data accuracy and consistency.
- Liasoning between pension department and Central Regulatory Bank to facilitate timely pension disbursement.
- Delivered quality customer experiences by connecting personally to advise them appropriately.
Education
Bachelors of Technology - Computer Science Engineering
Punjab Technical University
01.2011
Skills
- Excellent interpersonal skills
- Filing systems
- Deadline oriented
- Client relationship management
- Inventory management
- Compliance
- Document processing
LANGUAGES KNOWN
ENGLISH
PUNJABI
HINDI
Timeline
Assessment Processing Clerk
Canada Revenue Agency
05.2024 - 03.2025
Customer Experience Associate
The Bank of Nova Scotia
02.2024 - 05.2024
Junior Development Co-Ordinator
M L Emporio Properties
12.2022 - 07.2023
Assistant Manager
Punjab and Sind Bank
09.2013 - 09.2022
Bachelors of Technology - Computer Science Engineering
Punjab Technical University
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