Kimberly Walsh
Wahnapitae ,ON
Summary
Professional with experience in cross-departmental collaboration, focusing on aligning team goals and enhancing operational efficiency. Developed and implemented strategies for problem-solving and conflict resolution, resulting in improved team dynamics and productivity. Conducted data analysis to identify areas for operational improvement, while maintaining adherence to established policies and procedures. Facilitated regular communication with senior leadership to report on team progress and challenges, ensuring transparency and accountability within the department.
Overview
9
9
years of professional experience
Work History
Assessment Processing Clerk
Canada Revenue Agency
Greater Sudbury, ON
05.2025 - Current
Team Leader
Canada Revenue Agency
Greater Sudbury, Ontario
01.2021 - 04.2025
- Collaborated with other departments to ensure alignment of goals across teams.
- Developed strategies for problem solving and conflict resolution among team members.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Established clear expectations for employees, providing guidance when needed.
- Conducted regular performance reviews to assess individual team member progress.
- Maintained a positive work environment that promoted collaboration between team members.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Managed conflict resolution within the team to maintain a positive work environment.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Maintained daily inventory to facilitate successful material distribution.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Completed daily quality assurance duties to provide feedback for improvements.
Assessment Processing Clerk
Canada Revenue Agency
Greater Sudbury
01.2016 - 12.2020
- Analyzed customer feedback surveys in order to identify areas of improvement within the department.
- Resolved customer complaints promptly and professionally in a timely manner.
- Verified customer information by comparing it against existing records in the system.
- Conducted quality control checks on all documents and identified discrepancies to correct errors.
- Maintained confidentiality of sensitive customer data at all times while handling documents.
- Updated customer profiles with new account details obtained from documents received.
- Coordinated with other departments to ensure that all necessary documents were completed accurately.
- Operated office equipment such as scanners, printers, copiers, and fax machines to process paperwork.
- Followed up with customers via telephone or email to obtain additional information when required.
- Processed incoming and outgoing documents, ensuring accuracy of data entry.
- Provided assistance to other processing clerks during peak times or when workload was high.
- Assisted customers with inquiries regarding their accounts and provided technical support as needed.
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
- Maintained filing systems for electronic and hard copy documents for organized recordkeeping.
- Entered and updated information into database.
- Precisely calculated refunds, premiums, and adjustments.
Education
High School Diploma -
Northeastern Secondary School
Garson, ON06-1997
Skills
- Data analysis
- Document management
- Quality control
- Customer service
- Management
Languages
English
First Language
Affiliations
- Volunteer work
- Family time/ activities
- Sports
References
References available upon request.
Timeline
Assessment Processing Clerk
Canada Revenue Agency
05.2025 - Current
Team Leader
Canada Revenue Agency
01.2021 - 04.2025
Assessment Processing Clerk
Canada Revenue Agency
01.2016 - 12.2020
High School Diploma -
Northeastern Secondary School