Renu Ashman
Kleinburg ,ON
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data entry, database management, and scheduling.
Overview
20
20
years of professional experience
Work History
Transplant Ambassador
Transplant Ambassadors Program
11.2022 - Current
- Self-motivated, with a strong sense of personal responsibility when contacting new referrals and follow-up calls twice weekly.
- Documented sessions and completed the mandatory report on main website portal.
Receptionist/Accounts Receivable
Promed Rehabilitation Centre
01.2003 - Current
- Welcomed customers with friendly greetings, answered general questions assisted with onboarding new clients and secured paperwork completion.
- Answered phones promptly and directed incoming calls to correct depts.
- Scheduled office meetings and client appointments for staff teams.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled assignments independently with good judgment and critical thinking skills.
- Corresponded with clients through email, telephone, or postal mail.
PSW
Paramed
02.2011 - 01.2020
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Assisted clients with daily living need to maintain self-esteem and general wellness.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Recorded patients' pulse, and blood pressure and documented information.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care, and personal grooming.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Dedicated clients were of different backgrounds MVA, young children and adults with autism and the elderly.
HR Assistant/Receptionist
Pet Valu Canada
01.2009 - 01.2011
- Published offer and rejections letters, processed new-hire paperwork
- Scheduled St. Johns Ambulance First Aid Training, processed benefit packages as required for health insurance, completed phone screening of possible candidates, administer tests, and recorded marks
- Escalating building service requests to the maintenance department by email (as needed)
- Ordering toners for faxes, and printers from the mailroom (as needed)
- Calling for service on fax and photocopier (as needed)
- Greeting guests, answering phones, setting and disarming alarm (daily)
- Ordering supplies for the kitchen (biweekly and monthly orders)
- Ordering office and cleaning supplies for the office (monthly)
- Sending, receiving, and follow-up for all courier deliveries and registered mail (daily)
- Distribution of payroll advice for office staff (biweekly)
Disability, Management Reports Coordinator
D & D
03.2006 - 07.2008
- Typed and proofread all of the IME, FAE, and In-Home Assessments completed by OTs PT’s and MD’s
- Ensured reports were submitted to Insurance companies by deadlines, provided reception relief as needed, and ensured the kitchen was stocked
Education
Certificate of Appreciation 2013-2014 - Volunteer
York Region District School Board
Richmond Hill, ONCertificate - FOOD HANDLER
PROBEIT
Seneca Online 10.2022
Certificate - CPR, FIRST AID & WHMIS
St. John’s Ambulance (Paramed Site)
Scarborough, ON01.2018
Certificate Gentle Persuasion Approach - Healthcare
Villa Colombo Vaughan
Kleinburg, ON06.2016
PSW Certificate - Healthcare
Dr. Bette Stephenson YRDSB
Richmond Hill, ON02.2011
Chiropractic Office Assistant Certificate - Healthcare
Career Canada College
Toronto, ON12.2000
Skills
- Reception Desk Management
- Customer and Client Relations
- Verbal and Written Communication
- Office Equipment Operation
- Referral Coordination
- Accounting and Billing Software
- Claim Handling
- Billing and Payment Processing
- Mail Preparation and Sorting
- Patient Benefits Confirmation
Timeline
Transplant Ambassador
Transplant Ambassadors Program
11.2022 - Current
PSW
Paramed
02.2011 - 01.2020
HR Assistant/Receptionist
Pet Valu Canada
01.2009 - 01.2011
Disability, Management Reports Coordinator
D & D
03.2006 - 07.2008
Receptionist/Accounts Receivable
Promed Rehabilitation Centre
01.2003 - Current
Certificate of Appreciation 2013-2014 - Volunteer
York Region District School Board
Certificate - FOOD HANDLER
PROBEIT
Certificate - CPR, FIRST AID & WHMIS
St. John’s Ambulance (Paramed Site)
Certificate Gentle Persuasion Approach - Healthcare
Villa Colombo Vaughan
PSW Certificate - Healthcare
Dr. Bette Stephenson YRDSB
Chiropractic Office Assistant Certificate - Healthcare
Career Canada College
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