Summary
Work History
Education
Skills
References
Timeline
Generic

Lidia Boccia

Kleinburg,ON

Summary

Accomplished Executive Assistant with a solid background in providing extensive support to high-level executives, including Vice Presidents. Proficient in managing intricate schedules, organizing travel logistics, and overseeing all correspondence. Esteemed for maintaining confidentiality and demonstrating discretion with sensitive information, alongside a proven history of establishing administrative systems that boost efficiency and effectiveness.

Work History

Market Senior Administrative Assistant

CIBC
04.2022 - 10.2024
  • Delivered administrative support to Market VP and banking center leadership.
  • Facilitated HR functions such as employee onboarding, terminations, record maintenance, requisition creation, and absence tracking.
  • Ensured timely completion of regional deadlines while overseeing Toronto West Market operations.
  • Tracked and followed up on requests and related emails for clear communication.
  • Executed special projects from regional office, focusing on digitalizing HR records and organizing conferences.
  • Managed scheduling for MVP and team calendar, correcting conflicts proactively.
  • Planned and organized a variety of meetings and conferences to optimize engagement.
  • Reviewed and approved expense reports, addressing any discrepancies identified during reconciliation.

Senior Office Administrator

FedEx Ground
11.2020 - 11.2021
  • Facilitated daily operations by producing various reports with Business Objects for the Ontario District.
  • Tracked employee course completions and monitored progress for DQC Badge program.
  • Supported onboarding of new employees to promote effective integration into the team.
  • Assisted DQC committee by gathering updates, preparing agendas, and documenting meeting minutes.

Executive Assistant/Office Manager

Capital Infrastructure Group Inc.
04.2018 - 10.2019
  • Administered President's daily schedule, integrating personal and professional tasks.
  • Developed announcements for distribution throughout Capital Infrastructure group.
  • Facilitated travel plans for executive team while optimizing routes.
  • Managed screening of calls, emails, and visitors to enhance productivity.
  • Processed expense reports related to various credit card transactions.
  • Provided comprehensive support for office administration issues as they arose.
  • Directed receptionist operations while implementing training initiatives.
  • Coordinated logistics for significant company events, including Christmas parties and conferences.

Administrative Assistant

Humber College
07.2015 - 12.2018
  • Managed Purchase Card program and reported incidents to insurance broker and legal department.
  • Responded to inquiries on directors' behalf, redirecting business issues appropriately.
  • Developed departmental practices for efficient administration, conducting best practice research.
  • Assisted with daily administrative functions, including procurement and HR inquiries.
  • Maintained departmental assets and coordinated technology purchases with IT.
  • Supported initiatives like event planning and team-building activities.
  • Administered staff training records and participated in confidential projects.
  • Coordinated COFO Conference planning, including budgeting and venue selection.

Executive Assistant to the Senior VP, Strategic Planning

Carillion Canada Inc.
04.2014 - 07.2015
  • Facilitated calendar management for Senior Vice Presidents, effectively resolving scheduling conflicts.
  • Scheduled cross-time zone meetings and conference calls involving locations like Dubai and Vancouver.
  • Prepared various documents such as memos, presentations, and monthly reports for executive needs.
  • Developed a comprehensive tracking sheet to monitor exhibitor costs and other expenses.
  • Responded to incoming emails on behalf of VPs to maintain communication flow.
  • Coordinated intricate travel arrangements including itineraries and accommodations with emergency support.
  • Took minutes during meetings and produced detailed reports for future reference.
  • Managed purchase orders, ensuring invoices were processed accurately using ViewPoint Accounting System.

Executive Assistant/Branch Administrator/Administrative Assistant

Royal Bank of Canada
02.2004 - 09.2013
  • Managed calendar and meeting logistics for executives, resolving scheduling conflicts efficiently.
  • Ensured critical decisions made during executives' absences and adhered to escalation protocols.
  • Monitored executives' inboxes to manage meeting requests and followed up on action items.
  • Tracked deadlines and sent timely reminders to executives and direct reports.
  • Coordinated complex travel arrangements and prepared itineraries for senior executives.
  • Processed expense reports using Concur, ensuring compliance with company policies.
  • Facilitated hiring processes, including office moves, requisitions, and security access arrangements.

Sales Groups Coordinator

RBC Insurance (previously Voyageur Insurance)
05.1996 - 02.2004
  • Provided support to Director of Sales in creating various reports and confidential documents.
  • Monthly updated incentive reports for Area Sales Managers to track sales incentives.
  • Answered Travel Agents' inquiries about travel insurance policies effectively.
  • Consistently maintained and updated Sales filing system for improved organization.
  • Developed group contracts and proposals for Travel Agents to facilitate client engagements.
  • Met all project deadlines while ensuring accuracy in completion.

Sales Groups Coordinator

Air Canada Vacations
09.1992 - 04.1996
  • Delivered complex travel consultations utilizing extensive knowledge of domestic and international destinations.
  • Customized group travel packages tailored to client specifications and preferences.
  • Researched industry rates to develop competitive travel offerings for clients.
  • Managed billing processes and reconciled invoices with precision.
  • Advised clients on Visa requirements, passport regulations, and currency exchange.
  • Communicated travel restrictions and advisories to customers and staff effectively.
  • Maintained up-to-date knowledge of fare rules, cancellation policies, and insurance options.

Education

Diploma - Travel and Tourism Administration

Humber College
05.1989

Skills

  • Scheduling and calendar oversight
  • Financial planning and expense control
  • Project coordination assistance
  • Document creation in Word
  • Visual presentations in PowerPoint
  • Data analysis in Excel
  • Communication via Outlook
  • Creative design with Adobe tools
  • Expense tracking with Chrome River
  • Financial management with Concur
  • event planning and execution
  • event logistics coordination
  • digital collaboration through SharePoint

References

References upon request

Timeline

Market Senior Administrative Assistant

CIBC
04.2022 - 10.2024

Senior Office Administrator

FedEx Ground
11.2020 - 11.2021

Executive Assistant/Office Manager

Capital Infrastructure Group Inc.
04.2018 - 10.2019

Administrative Assistant

Humber College
07.2015 - 12.2018

Executive Assistant to the Senior VP, Strategic Planning

Carillion Canada Inc.
04.2014 - 07.2015

Executive Assistant/Branch Administrator/Administrative Assistant

Royal Bank of Canada
02.2004 - 09.2013

Sales Groups Coordinator

RBC Insurance (previously Voyageur Insurance)
05.1996 - 02.2004

Sales Groups Coordinator

Air Canada Vacations
09.1992 - 04.1996

Diploma - Travel and Tourism Administration

Humber College

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Lidia Boccia