Kaljinder Dhadwad
Kleinburg,ON
Summary
Seasoned Tow Truck Operator with a proven track record, excelling in vehicle recovery and customer service. Leveraged flatbed truck expertise and exceptional communication to enhance client satisfaction and forge strong relationships, significantly contributing to business growth. Hardworking Transportation professional with superior record of towing cars, vans, trucks and power generators using different hauling vehicles. Knowledgeable about roadside assistance procedures and experienced in working with law enforcement professionals.
Overview
20
20
years of professional experience
Work History
Tow Truck Operator
Pro Star Roadside
10.2023 - 07.2024
- Fastened chains, straps, covers, and binders to secure load during transit.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
- Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
- Reduced response time for service calls by effectively prioritizing tasks and efficiently managing routes.
- Provided support to law enforcement agencies during incidents requiring towing or impound services, facilitating smooth operations on scene.
- Enhanced company reputation by consistently maintaining a professional demeanor while interacting with clients.
- Increased client retention by providing exceptional customer service during difficult situations involving vehicle breakdowns or accidents.
- Improved customer satisfaction by providing timely and efficient towing services to stranded motorists.
- Developed strong relationships with local auto repair shops, fostering mutually beneficial partnerships that expanded business opportunities for both parties.
- Conducted thorough pre-and post-trip inspections on all equipment, identifying potential issues before they became major problems, thus reducing downtime for repairs.
- Collaborated with dispatchers, efficiently responding to roadside assistance requests and coordinating recovery efforts.
- Contributed to increased revenue by upselling additional services when appropriate, such as storage or repair options for clients'' vehicles.
Tow Truck Operator
Olympic Roadside
09.2019 - 10.2023
- Completed training courses to stay updated on industry best practices and maintain peak performance in tow motor operation.
- Increased tow motor efficiency by implementing proper maintenance and safety checks.
- Contributed to a positive work culture by actively participating in team meetings and offering constructive feedback on process improvements.
- Strictly adhered to established company policies, procedures, and safety guidelines while operating tow motor machinery.
- Delivered consistent high-quality performance as a reliable team member dedicated to meeting both individual objectives as well as larger group goals related to the Tow Motor Operator role.
Tow Truck Owner Operator
SSR Towing
07.2004 - 08.2019
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
Higher National Diploma In Business Information Te - Business Information Technology Management
University of Wolverhampton
Wolverhampton, England 06.1997
Skills
- Flatbed truck expertise
- Recovering vehicles
- Assisting customers
- Lockout kit
- Vehicle Inspection
- Winch Operation
- Hydraulic systems
- Customer Service
- Mechanical Troubleshooting
- Problem-Solving
- Excellent Communication
- Relationship Building
Languages
English
Full Professional
Punjabi
Full Professional
Timeline
Tow Truck Operator
Pro Star Roadside
10.2023 - 07.2024
Tow Truck Operator
Olympic Roadside
09.2019 - 10.2023
Tow Truck Owner Operator
SSR Towing
07.2004 - 08.2019
Higher National Diploma In Business Information Te - Business Information Technology Management
University of Wolverhampton
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