Reihaneh Parhoon
Vancouver ,BC
Summary
I am a dedicated engineering student at Simon Fraser University with a proven track record in sales as a Sales Associate at Mehr Shoes and Taghechian Store. I excel in delivering exceptional customer service, exceeding sales targets, and adapting to dynamic retail environments. My friendly and empathetic nature helps me understand and fulfill customers' needs. With my technical background, I can explain complex concepts in a clear and relatable way. I'm a collaborative team player who maintains a positive outlook even in challenging situations. I'm eager to leverage my skills to contribute to a dynamic retail team and exceed sales goals, providing a memorable shopping experience for customers.
Overview
3
3
years of professional experience
Work History
Sales Associate
Taghechian
01.2019 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
Mehr Shoes Company
04.2018 - 12.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Bachelor of Science - Engineering
Simon Fraser University
Burnaby, BC06.2025
Certificate of Engineering Foundation - First Year of Engineering
Douglas College
New Westminster, BC08.2023
Certificate of Business Administration - Marketing Management - Sales Skills
Cornerstone College
Vancouver, BC08.2022
High School Diploma -
Bahar Elmamoozan
Tehran, Iran06.2020
Skills
- Excellent Communication: Proven ability to communicate effectively with customers, ensuring their needs are understood and addressed
- Customer Service: Committed to providing exceptional service, resolving customer concerns, and ensuring a positive shopping experience
- Active Listening: Adept at listening attentively to customer requirements, allowing for tailored solutions
- Empathy: Strong ability to empathize with customers, tailoring recommendations to meet their needs and make them happy
- Product Knowledge: In-depth understanding of products and services, particularly in technical or specialized areas
- Teamwork: Collaborative and supportive team player, contributing to a positive and cooperative work environment
- Adaptability: Quick to adapt to changing customer needs and product offerings, ensuring flexibility in a dynamic retail environment
- Problem-Solving: Skilled in finding creative solutions to customer issues, ensuring their satisfaction and happiness
- Sales Skills: Proficient in sales techniques, including upselling and cross-selling, to help customers make informed purchasing decisions
- Resilience: Demonstrated ability to stay positive and resilient in the face of challenges, including rejection and difficult customer interactions
- Attention to Detail: Meticulous in handling transactions, ensuring accuracy in processing payments, and maintaining customer trust
- Time Management: Effective time manager, balancing customer interactions, restocking, and various tasks to stay organized and productive
- Computer Skills: Proficient in utilizing point-of-sale systems and retail software, enhancing efficiency in the retail environment
Languages
English
Full Professional
Persian
Native or Bilingual
Timeline
Sales Associate
Taghechian
01.2019 - 08.2021
Sales Associate
Mehr Shoes Company
04.2018 - 12.2018
Bachelor of Science - Engineering
Simon Fraser University
Certificate of Engineering Foundation - First Year of Engineering
Douglas College
Certificate of Business Administration - Marketing Management - Sales Skills
Cornerstone College
High School Diploma -
Bahar Elmamoozan
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