Nadia Masong

• Handled 70+ inbound calls per day, resolving customer inquiries related to billing, product issues, and account management.
• Maintained a customer satisfaction rating of 95%+ by providing prompt and friendly support.
• Documented all customer interactions in CRM (Salesforce), ensuring accurate service records.
• De-escalated difficult situations with empathy and professionalism, resulting in a 20% increase in customer retention.
• Collaborated with the sales and technical teams to resolve complex issues and follow up with customers.

- Managed a high volume of inbound and outbound calls, addressing customer concerns and providing

solutions.

- Processed orders, returns, and exchanges, ensuring customer requests were handled promptly and

accurately.

- Collaborated with other departments to resolve complex issues and enhance overall customer

experience.

- Conducted follow-up calls to ensure customer satisfaction and foster long-term relationships.

- Recognized for outstanding services.