Reham Sayed
Summary
Adept at prescription verification and excelling in customer service, As a pharmacy intern I significantly enhance patient care and medication adherence at Shoppers Drug Mart. My expertise in drug safety and patient education, coupled with a proactive approach to billing management, led to streamlined processes and improved patient outcomes, showcasing a blend of hard and soft skills pivotal to pharmaceutical excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Provisional Pharmacist
Shoppers Drug Mart
12.2024 - Current
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
- Improved patient outcomes by providing comprehensive medication therapy management and counseling.
- Collaborated with insurance providers to resolve billing discrepancies, ensuring timely reimbursement for pharmacy services.
- Implemented medication therapy management programs, resulting in improved patient adherence to prescribed medications.
- Served as liaison between the pharmacy department and other healthcare professionals, facilitating communication regarding patient care plans.
- Streamlined prescription refill process to enhance patient convenience and adherence to medication regimens.
Pharmacist Assistant Volunteer
Shoppers Drug Mart
01.2024 - 03.2024
- Answered customer phone calls to address questions and provide assistance with prescriptions.
- Received, processed and entered prescription orders into pharmacy databases.
- Maintained a clean and organized work environment, adhering to strict hygiene protocols for optimal patient care.
- Improved patient outcomes by providing accurate medication and dosage information to the pharmacist.
Product Specialist
Mundipharma
03.2018 - 03.2020
- Assisted with Marketing campaigns.
- Conducted client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Trained and provided coaching to 2 junior team members.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Spearheaded successful product launches, generating widespread brand awareness and interest from potential customers.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Researched product's technical specifications and accurately communicated information.
- Collaborated with cross-functional teams to streamline product development processes.
- Reviewed and analyzed customer feedback, incorporating valuable suggestions into future product iterations.
- Streamlined product launch processes, ensuring timely market entry and maximizing impact.
- Monitored industry trends to anticipate market needs, guiding development of future product lines.
- Engaged directly with key clients to gather product feedback, fostering strong relationships and repeat business.
- Enhanced product usability for customers by conducting detailed market research and gathering user feedback.
Medical Representative
Sanofi Pharmaceuticals
04.2016 - 11.2016
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Assisted physicians with patient education efforts, providing resources and support as needed.
- Collaborated with sales team to develop targeted marketing strategies that boosted overall revenue growth.
- Demonstrated comprehensive product expertise during sales calls, addressing client questions with confidence and authority.
- Regularly exceeded sales targets by establishing rapport with new clients while maintaining long-lasting relationships with existing ones.
- Managed territory efficiently, effectively prioritizing visits to key healthcare providers and facilities.
- Developed marketing materials such as case studies and product brochures to promote and educate buyers on product offerings.
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Provided exceptional customer service throughout the entire sales process, fostering loyalty among clients and repeat business opportunities.
Market Researcher
Pharmadynamics
03.2015 - 04.2016
- Recorded accurate respondents' answers during interviews for future reference.
- Managed multiple research projects simultaneously while maintaining strict deadlines, ensuring successful project delivery.
- Collaborated with cross-functional teams to ensure consistent messaging and branding across marketing materials.
- Mentored junior researchers by sharing best practices in methodology selection and data interpretation techniques.
- Streamlined data collection processes, resulting in more efficient and accurate market research reports.
Clinical Pharmacist
Almeniawy Pharmacy
06.2014 - 12.2014
- Collaborated with interdisciplinary healthcare teams for optimal patient care and improved treatment outcomes.
- Developed strong relationships with healthcare providers, facilitating communication and collaboration for better patient care coordination.
- Educated patients on proper medication use and adherence, leading to improved health outcomes and decreased hospital readmissions.
- Evaluated medication regimens for complex patients, identifying potential drug interactions and devising alternative treatment strategies when necessary.
- Improved patient outcomes by providing medication therapy management and comprehensive pharmaceutical care to diverse patient populations.
- Implemented cost-saving measures through formulary management and utilization review, ensuring efficient use of resources while maintaining high-quality patient care standards.
- Participated in quality improvement initiatives to optimize clinical pharmacy services within the organization.
- Enhanced clinical pharmacy services through the development and implementation of evidence-based protocols and guidelines.
- Streamlined medication reconciliation process, reducing medication errors and enhancing patient safety.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Participated in continuous professional development activities to stay current on evolving trends within clinical pharmacy practice.
Education
Pharmacist Intern - Pharmacy
Alberta College of Pharmacy
Edmonton, ABMaster of Science - Quality Management
Arab Academy For Science And Technology Maritime
Alexandria, Egypt03-2019
Bachelor of Science - Pharmacy
Ain Shams University
Cairo, Egypt06-2014
Skills
- Customer service and communication skills
- Prescription verification
- Drug inventory management
- Medication dispensing
- Dispensing medications
- Patient counseling
- Patient education
- Drug safety
- Maintaining records
- Prescription filling
- Patient education and counseling
- Pharmacy ethics
- Pharmacy inventory and recordkeeping
- Medication expertise
- Educating patients
- Verifying orders
- Reviewing prescriptions
- Resolving complaints
- Documentation skills
- Continuing education
- OTC recommendations
- Monitoring therapeutic effectiveness
- Pharmaceutical calculations
- Patient privacy protection
- Identifying Counter-indicated drugs
- Billing management
Languages
English
Full Professional
Arabic
Native or Bilingual
French
Elementary
Certification
Provisional Pharmacist/Intern
- Provisional Pharmacist/Intern by Alberta college of pharmacy in July 2024
Interests
- I like working with my hands and fixing things
- I enjoy helping others and giving back to the community
- Knitting and Crocheting
- Crafting and DIY Projects
- Baking
- Fashion and Style
- Photography
- Interior Design
Timeline
Provisional Pharmacist
Shoppers Drug Mart
12.2024 - Current
Pharmacist Assistant Volunteer
Shoppers Drug Mart
01.2024 - 03.2024
Product Specialist
Mundipharma
03.2018 - 03.2020
Medical Representative
Sanofi Pharmaceuticals
04.2016 - 11.2016
Market Researcher
Pharmadynamics
03.2015 - 04.2016
Clinical Pharmacist
Almeniawy Pharmacy
06.2014 - 12.2014
Pharmacist Intern - Pharmacy
Alberta College of Pharmacy
Master of Science - Quality Management
Arab Academy For Science And Technology Maritime
Bachelor of Science - Pharmacy
Ain Shams University
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