Siva
Brampton,Canada
Summary
Energetic and empathetic with talent for understanding customer needs and resolving issues effectively. Familiar with customer service principles and adept at using CRM software to manage inquiries efficiently. Excited to enhance customer satisfaction through effective communication and problem-solving skills.
Customer Support Specialist with experience in high-volume retail, excels in customer service, conflict resolution, and inventory management, leveraging Excel and CRM skills while pursuing a Project Management diploma at Algoma University.
Overview
2
2
years of professional experience
Work History
Customer Support Associate
Walmart
04.2024 - Current
- Serve as first point of contact for 50+ daily customer inquiries, resolving issues in-person, by phone, and by email
- Streamlined processing of returns and exchanges, achieving a 95% accuracy rate and boosting customer satisfaction by 15%
- Streamlined inventory management by conducting audits, monitoring stock levels, and implementing best practices that reduced discrepancies and prevented stockouts
- Coordinated with suppliers and warehouse teams to ensure timely restocking, improving product availability and reducing customer complaints
- Streamlined customer flow during holiday rushes, supporting over 100 customers per hour while maintaining calm and satisfaction
- Successfully de-escalated over 25 tense customer situations, earning recognition from management for adaptability and conflict resolution.
- Resolved customer inquiries efficiently through effective communication and problem-solving skills.
- Assisted in training new associates, enhancing team knowledge and service capabilities.
- Utilized CRM software to track customer interactions, ensuring timely follow-ups and resolutions.
- Collaborated with team members to streamline support processes, improving overall customer satisfaction.
- Identified recurring issues and provided feedback for product improvement initiatives.
- Handled escalated complaints with professionalism, restoring customer trust and loyalty.
- Maintained comprehensive knowledge of store policies and promotions, facilitating accurate assistance to customers.
- Issued credits for contested returns, shipping fees and damaged merchandise.
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
Community Food Bank Volunteer
Ste. Louise Outreach Centre``
03.2025 - 07.2025
- Assisted in sorting and distributing food supplies to clients efficiently.
- Collaborated with team members to ensure smooth operational workflows.
- Maintained cleanliness and organization in food storage areas.
- Engaged with community members, providing support and information on available resources.
- Packaged up nonperishable food items for food bank visitors.
- Prepared and packaged boxes during box assembly line phase.
- Conducted inventory checks to monitor stock levels and reduce waste.
- Kept warehouses and preparation areas clean and orderly to limit workplace risk.
- Helped visitors pick out food items from donations.
- Loaded and unloaded distribution trucks at destination.
- Facilitated positive client experiences by attentively addressing concerns or questions during visits.
Education
MBA - Project Management
Algoma University
Brampton, ON01.2025
Skills
- PivotTables reporting expertise
- Power BI data visualization
- SQL
- Python
- HTML
- Microsoft Office Suite (Word, Outlook, PowerPoint)
- Data Entry
- JavaScript programming(Basics)
- Online chat support
- Customer Service & Communication
- Call Center Support
- Complaint Resolution
- Sales Assistance
- Relationship Building
- Cross-Team Communication
- Technical & Tools
- CRM Systems
- Professional Strengths
- Organizational Skills
- Problem-Solving
- Attention to Detail
- Strong English Communication (written & spoken)
- Customer Service Communication Skills
- LAN/WAN
- Call center operations
- Data recovery
- Written communication
- Agile methodology
Languages
English
Full Professional
Interests
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Gym Workouts
- Swimming
- Participate in various sports activities for physical activity, camaraderie, and personal growth
- Profound interest in Artificial Intelligence (AI) and Machine Learning
- Volunteer Work
- Offering time and my support to shelters & donation for the homeless, Elderly people and animals
- Youth Development Programs
- Community Cleanups in Parks and Beaches
- Cooking
ACTIVITIES
- Exploring fintech innovations and digital banking trends
- Mentoring peers and helping newcomers with career development
- Participating in charity runs and community fundraising events
- Practicing mindfulness and meditation for focus and resilience
- Blogging about customer service experiences and solutions
- Photography and creative design projects
Timeline
Community Food Bank Volunteer
Ste. Louise Outreach Centre``
03.2025 - 07.2025
Customer Support Associate
Walmart
04.2024 - Current
MBA - Project Management
Algoma University