Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Reetha Maria Biju

Ottawa,Canada

Summary

Experienced customer service and management professional with 7+ years across diverse sectors. Skilled in inbound/outbound service, team collaboration, and critical thinking. Background in healthcare with a strong focus on compassionate, adaptable, and patient-centered care.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Personal support worker

Aspira Red Oaks retirement living
02.2024 - Current
  • Providing residents support with bathing, dressing, grooming, and toileting tasks.
  • Assisting patients with eating and drinking, as necessary.
  • Maintaining a clean and organized environment for patients
  • Operating and maintaining medical equipment such as mobility aids, lifts, and oxygen devices.
  • Reporting significant changes or incidents to appropriate personnel.
  • Collaborating with nurses, doctors, therapists, and other team members to provide comprehensive care.

Personal support worker

Westwood retirement home
05.2024 - 12.2024
  • Providing residents support with bathing, dressing, grooming, and toileting tasks.
  • Assisting patients with eating and drinking, as necessary.
  • Maintaining a clean and organized environment for patients
  • Operating and maintaining medical equipment such as mobility aids, lifts, and oxygen devices.
  • Reporting significant changes or incidents to appropriate personnel.
  • Collaborating with nurses, doctors, therapists, and other team members to provide comprehensive care.

Personal support worker

Courtyards on Eagleson
05.2023 - 09.2023
  • Providing residents support with bathing, dressing, grooming, and toileting tasks.
  • Assisting patients with eating and drinking, as necessary.
  • Maintaining a clean and organized environment for patients
  • Operating and maintaining medical equipment such as mobility aids, lifts, and oxygen devices.
  • Reporting significant changes or incidents to appropriate personnel.
  • Collaborating with nurses, doctors, therapists, and other team members to provide comprehensive care.

Fresh manager

Walmart Canada
09.2021 - 08.2022
  • Trained and led a team of 30 department team members.
  • Assessing the customer service department's operational performance against set targets.
  • Assisted team members with the opening and closing of the store.
  • Implemented daily operating procedures to keep the store clean, adequately stocked and well-organized.
  • Completed cycle counts and monthly inventory.
  • Maintained compliance with health code standards.

E-commerce manager

Walmart Canada
02.2021 - 09.2021
  • Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
  • Developed and executed e-commerce positioning, values, tone of voice and design elements to bring value and convenience to customers.
  • Tracked consumer behaviour, content management and weight of purchase to develop robust customer acquisition and retention programs.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Customer service manager

Walmart Canada
05.2019 - 02.2021
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
  • Completed special projects by using effective decision-making, critical thinking and time management skills.
  • Worked with the marketing department to launch and manage promotional activities and campaigns.

Cashier

Walmart Canada
07.2018 - 05.2019
  • Issuing receipts, refunds, credits, or change due to customers.
  • Keeping balance sheets of amounts and numbers of transactions.
  • Increased customer satisfaction significantly within the department.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Mentored and coached other team members to meet daily sales goals.

Education

Bachelor of Science - Nursing

University of Ottawa
Ottawa, ON
04-2026

Hospitality Management - undefined

Algonquin College
04.2019

Skills

  • Excellent communicational skills and advanced problem-solving skills
  • Build long and everlasting relationships with the customers
  • Well confident in working independently and as part of a team
  • Ability to work efficiently in a high-pressure, fast-paced, deadline-driven environment
  • Ethical decision-making and multitasking
  • Mobility assistance
  • Dementia care
  • Personal hygiene assistance
  • Emotional support

Certification

  • UCP Certification
  • N95 Mask fitting
  • CPR Certification

Languages

English
Full Professional
Malayalam
Native or Bilingual

Timeline

Personal support worker

Westwood retirement home
05.2024 - 12.2024

Personal support worker

Aspira Red Oaks retirement living
02.2024 - Current

Personal support worker

Courtyards on Eagleson
05.2023 - 09.2023

Fresh manager

Walmart Canada
09.2021 - 08.2022

E-commerce manager

Walmart Canada
02.2021 - 09.2021

Customer service manager

Walmart Canada
05.2019 - 02.2021

Cashier

Walmart Canada
07.2018 - 05.2019

Hospitality Management - undefined

Algonquin College

Bachelor of Science - Nursing

University of Ottawa

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Reetha Maria Biju