Hitakshi Makkar
Surrey,BC
Summary
Customer-focused professional with a proven record of exceptional service delivery and operational efficiency through strategic planning and great problem-solving. Ready to enhance customer experiences and contribute to success. My background in operations management and fostering teamwork, alongside a proven track record in policy implementation and staff management, positions me as a dynamic leader adept at meeting and exceeding employer expectations.
Overview
1
1
year of professional experience
Work History
Supervisor
Aspira Pacifica Retirement Living
01.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Customer Service Manager
Save-On-Foods
03.2023 - 12.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Education
MBA - Marketing
University Canada West
Vancouver, BC04.2024
Bachelor of Commerce
Maharshi Dayanand University
India08.2021
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Complex Problem-Solving
- Strategic Planning
- Operations Management
- Analytical Thinking
- Task Prioritization
- Policy Implementation
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Manager
Save-On-Foods
03.2023 - 12.2023
Supervisor
Aspira Pacifica Retirement Living
01.2023 - Current
MBA - Marketing
University Canada West
Bachelor of Commerce
Maharshi Dayanand University
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