Summary
Overview
Work History
Education
Skills
SPECIAL SKILLS
Timeline
Generic

Redwan Alam

Winnipeg

Summary

Results-oriented Analyst skilled at processing and breaking down vast amounts of data. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Santa Lucia Pizza
10.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Scheduled appointments accurately using reservation software, reducing conflicts.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Customer Service Representative

IntouchCX
12.2022 - 09.2023
  • Answered constant flow of customer calls with minimal wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Supported team members during peak periods by sharing workload and providing guidance when needed.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Sales Representative Team Leader

TNI International
06.2022 - 11.2022
  • Analyzed fundraising data to identify trends and develop strategies for improvement.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
  • Provided comprehensive training programs for new hires to ensure they were well-equipped for success in the field.

Cashier

Real Canadian Superstore
10.2020 - 04.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Addressed customer needs and made product recommendations to increase sales.

Education

Bachelor of Arts - Economics & Management

UNIVERSITY OF MANITOBA
02.2024

High School Diploma -

Bangladesh International School & College
07.2018

Skills

  • Data Visualization and Presentations
  • Strategical Thinking
  • Analytical Thinking
  • Python Programming
  • Data Analysis
  • Report Writing
  • Project Management
  • Attention to Detail
  • R Programming
  • Statistical Analysis
  • Problem-solving abilities
  • Customer Service

SPECIAL SKILLS

Typing Speed: 45 wpm

Computer Software's & Platforms: MacOS/Windows, MS Office Suite (Word, Excel, Powerpoint, etc.) Google suit (Drive, Sheets, Slides)

Timeline

Front Desk Receptionist

Santa Lucia Pizza
10.2023 - Current

Customer Service Representative

IntouchCX
12.2022 - 09.2023

Sales Representative Team Leader

TNI International
06.2022 - 11.2022

Cashier

Real Canadian Superstore
10.2020 - 04.2022

Bachelor of Arts - Economics & Management

UNIVERSITY OF MANITOBA

High School Diploma -

Bangladesh International School & College

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Redwan Alam