Adrian Vrsalovich
Altadena
Summary
Dynamic and detail-oriented administrative support professional with over two years of experience providing exceptional client and customer assistance. Adept at addressing inquiries and troubleshooting issues, with a proven ability to deliver clear guidance and policy information while fostering strong relationships with clients and students to effectively meet their needs. Skilled in data collection, analysis, and management using Excel, with a talent for creating comprehensive training materials for staff development. Experienced in event planning, ensuring the successful execution of various initiatives.
Overview
4
4
years of professional experience
Work History
FRONT DESK RECEPTIONIST
Gerrish Swim and Tennis Club
Pasadena, CA
08.2025 - Current
- Enhanced client engagement to drive membership and sales performance.
- Facilitated waiver processing for membership dues to enhance member retention.
- Assisted with front desk operations and provided client support. Conducted routine front desk tasks to facilitate client interactions.
- Event planning; parties, swim lessons, tennis and pickleball.
- Step in for security duties if needed.
- Coordinated efforts among tennis club front office staff to streamline communication and improve service delivery.
MEMBERSHIP SERVICES TEAM MEMBER
Los Angeles Clippers
Inglewood, CA
09.2025 - 04.2026
- Created memorable experiences and provided personalized attention to all season ticket holders.
- Worked as a team to facilitate check in for member game day experiences and ensured they are executed smoothly.
- Represented the Clippers brand with enthusiasm, professionalism, and passion.
- Create personalized experiences for season ticket members.
- Utilize Excel to check in season ticket members for game day experiences.
- Escort members to game day experiences while answering any ticket, seating, or game day event questions.
- Assist with set up, breakdown, and coordination of Meet and Greet events involving athletes and fans.
FRONT DESK RECEPTIONIST - Student Success Center
Cal Lutheran University
Thousand Oaks, CA
03.2024 - 05.2025
- Provide administrative support to 5 counseling center staff and approximately 300 students per month that utilize the services.
- Provide administrative support to staff with various data entry tasks accurately and efficiently.
- Field student questions as they arrive at the office and request to consult with a counselor and help schedule their counseling appointment.
- Review student information to assist counselors in preparing for upcoming meetings while maintaining confidentiality.
- Create and maintain ongoing logs of students who utilize counseling support services.
- Consult with counselors and develop career related information material for students.
OFFICE ASSISTANT
SMPL Mortgage
Pasadena, CA
01.2022 - 06.2022
- Assisted office staff with clerical tasks, including correspondence and filing. Performed copying and data entry duties to support daily operations.
- Supported customer service efforts, managed mail distribution, and handled email correspondence.
- Guided front office operations to enhance customer service, streamline mail distribution, and oversee email communication.
- Achieved seamless front office operations by optimizing customer service procedures and ensuring efficient mail and email handling.
- Created visually engaging flyers to effectively promote upcoming webinars.
- Reviewed and refined training content to enhance clarity and effectiveness for upcoming informational meetings.
- Performed meticulous data entry of VIP client addresses, enhancing mailing accuracy and efficiency.
TEACHER’S ASSISTANT - Summer School
Pasadena Unified School District
Pasadena, CA
05.2022 - 07.2022
- Supported lead teacher in delivering engaging educational experiences for young learners during summer session.
- Developed and executed tailored learning projects to enhance student engagement and achievement of learning objectives.
- Facilitated small group reinforcement sessions to enhance understanding of daily lessons.
- Monitored student behavior and provided direction to children, fostering a productive learning atmosphere.
- Collaborated with teacher each day to review and refine weekly lesson plans and student learning targets.
Education
Bachelor of Science - Business Administration And Management
California Lutheran University
Thousand Oaks, CA05.2025
Skills
- Skilled in Microsoft Office tools
- Experienced with Google Suite applications
- Communicative
- Collaborative team building
- Customer relations
- Effective organizational skills
- Strong written communication
- Event coordination
- Data analysis and visualization
- Detail-oriented approach
- Time management
Timeline
MEMBERSHIP SERVICES TEAM MEMBER
Los Angeles Clippers
09.2025 - 04.2026
FRONT DESK RECEPTIONIST
Gerrish Swim and Tennis Club
08.2025 - Current
FRONT DESK RECEPTIONIST - Student Success Center
Cal Lutheran University
03.2024 - 05.2025
TEACHER’S ASSISTANT - Summer School
Pasadena Unified School District
05.2022 - 07.2022
OFFICE ASSISTANT
SMPL Mortgage
01.2022 - 06.2022
Bachelor of Science - Business Administration And Management
California Lutheran University
COURSES
- INTRODUCTION TO DATA ANALYTICS
IBM - Coursera
- SPORTS MARKETING
Northwestern University - Coursera