Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Volunteer Experience
Timeline
Generic

Redwan Alam

Winnipeg,MB

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

Santa Lucia Pizza
12.2022 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing dine-in process.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at front desk.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Fundraiser

TNA International
02.2022 - 11.2022
  • Encouraged awareness and attract donors through marketing campaigns.
  • Analyzed fundraising data to identify trends and develop strategies for improvement.
  • Developed strong relationships with corporate partners, securing in-kind donations and sponsorships for events.
  • Met and exceeded sales targets consistently, contributing to overall team success.

Produce Team Lead

Real Canadian Superstore
03.2020 - 03.2022
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Educated new team members in cash register operation, stock procedures, and customer services.
  • Handled problems with patience and sensitivity in a busy fast-paced environment.
  • Assisted with weekly markdowns on slow-moving or close-to-expiration items, maximizing sales potential and minimizing waste.

Administrative Assistant

Bupa Arabia
03.2017 - 02.2019
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

Bachelor of Arts - Economics & Management

UNIVERSITY OF MANITOBA
Winnipeg, MB
02.2024

High School Diploma -

Bangladesh International School & College
Jeddah, KSA
07.2018

Skills

  • Data Visualization and Presentations
  • Data Cleaning
  • SQL
  • Python Programming
  • Data Analysis
  • Report Writing
  • Business Management
  • Attention to Detail
  • R Programming
  • Statistical Analysis
  • Problem-solving abilities
  • Customer Service

Hobbies and Interests

  • Gaming
  • Soccer
  • Skiing

Volunteer Experience

  • UMSU free breakfast - Served free breakfast to students.
  • Registration tables - Assisted students with registering new events.
  • Intramural Officials - Soccer.

Timeline

Front Desk Receptionist

Santa Lucia Pizza
12.2022 - Current

Fundraiser

TNA International
02.2022 - 11.2022

Produce Team Lead

Real Canadian Superstore
03.2020 - 03.2022

Administrative Assistant

Bupa Arabia
03.2017 - 02.2019

Bachelor of Arts - Economics & Management

UNIVERSITY OF MANITOBA

High School Diploma -

Bangladesh International School & College

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Redwan Alam